Hi everybody, I upgraded my ReadyNAS RN102 from 6.9.5 to 6.10.0, and now I can no longer access the ReadyNAS admin page. Everything seems to work otherwise: I normally access the NAS files via SMB, but also with RAIDar and even by ssh. The status of the NAS with RAIDar is: "Management service is offline". I did an OS reintall via boot menu, but that didn't change anything. Does anyone know of a way to recover access to the admin page without having to restore the factory settings and thus overwrite all the data ? Thanks in advance !

If you want to try a manual reinstall of 6.10 (from the linux command line), then the commands would be # cd /root # wget http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNASOS-6.10.0-arm.zip # unzip ReadyNASOS-6.10.0-arm.zip # echo /root/ReadyNASOS-6.10.0-arm.img > /etc/.flash_update # reboot Make sure you log in as root (not admin)

Hello StephenB, I will try. Thanks !

Hi StephenB, I did what you suggest. But unfortunately the problem is not solved. Still "Management service is offline". Do you think I can try something else ? Thanks !

Were you running any apps? If so which ones? Also, do you have a backup of the data?

A priori no apps running. But the following errors in the RAIDar diagnostics : 2019-05-04 12:20:59: Malformed json file. 2019-05-04 12:20:59: rndb_amazon_drive_import() ==> 5 (2ms) 2019-05-04 12:20:59: rndb_import() ==> 5 (1715ms) 2019-05-04 12:20:59: Error rndb_import() ==> rc=5 2019-05-04 12:20:59: dba import failed 2019-05-04 12:20:58: DB (queue) schema version: new ==> 0 2019-05-04 12:20:57: DB (main) schema version: 24 ==> 24 2019-05-04 12:20:56: Malformed json file. 2019-05-04 12:20:56: rndb_amazon_drive_import() ==> 5 (2ms) 2019-05-04 12:20:56: rndb_import() ==> 5 (1721ms) 2019-05-04 12:20:56: Error rndb_import() ==> rc=5 2019-05-04 12:20:56: dba import failed 2019-05-04 12:20:56: Failed to start ReadyNAS System Daemon. 2019-05-04 12:20:55: DB (queue) schema version: new ==> 0 2019-05-04 12:20:54: DB (main) schema version: 24 ==> 24 and so on... I have a backup copy, but I was hoping it was possible to repair without full restoration... Thank you

RN102 : can't access admin page after upgrade to 6.10.0

22 Replies

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StephenB
Guru - Experienced User
May 03, 2019
If you want to try a manual reinstall of 6.10 (from the linux command line), then the commands would be

# cd /root # wget http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNASOS-6.10.0-arm.zip # unzip ReadyNASOS-6.10.0-arm.zip # echo /root/ReadyNASOS-6.10.0-arm.img > /etc/.flash_update # reboot

Make sure you log in as root (not admin)
- eichen
  Star
  May 03, 2019
  Hello StephenB,
  
  I will try. Thanks !
  - eichen
    Star
    May 03, 2019
    Hi StephenB,
    
    I did what you suggest. But unfortunately the problem is not solved. Still "Management service is offline".
    
    Do you think I can try something else ?
    
    Thanks !
eson
Aspirant
May 05, 2019
I have the same problem after the latest stable upgrade, except that my system is totally inaccessible. ReadyCLOUD says my NAS is offline, but I can see it's connected to my router (Nigthawk R7000). Is there a way to reset the whole thing and start all over again. I have data backup, so it would be ok.
- eson
  Aspirant
  May 05, 2019
  Some more info from my NAS...
  
  Power button and LED = Blinking
  
  Disk LEDs (1, 2) = On
  
  Disk activity LED = On
  
  Rear panel Ethernet port LEDs = Green blinking, amber off
  
  Seems to me the system will not boot correctly, so is there something I can do?
  - StephenB
    Guru - Experienced User
    May 05, 2019
    What status is RAIDar giving you? https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar
amarajmera
Aspirant
Sep 14, 2019
I have the same issue, after installing 6.10.0 not able to open the Admin Page
- JohnCM_S
  NETGEAR Employee Retired
  Sep 19, 2019
  Hi amarajmera,
  
  Welcome to the Community!
  
  It will be best for you to create a new thread about the issue on your NAS. Although you are experiencing the same symptoms, the root cause may be different.
  
  Regarding the issue on your NAS, you may download the system logs then provide it to us. We will check the cause of the issue. You may upload it to a file-sharing site then send to me the download link via PM (private message).
  
  Regards,

Forum Discussion

RN102 : can't access admin page after upgrade to 6.10.0

22 Replies

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