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RN102 don't shutdown properly since 6.4.0 upgrade
Hello, Since I've upgrade my Readynas 102 to the new firmware (with no problem), I'm experiencing strange behaviours during shutdown. This appear if I stop it with the power button or form th...
Hello,
Without any clue to solve my problem I finaly manage to do a factory reset from the boot menu.
I follow the informations from http://kb.netgear.com/app/answers/detail/a_id/22892 and everything seems fine.
I will think twice before applying the next firmware upgrade, it's a lot of work to get the device working normally :-(
why do you think it is the cache, which prevents the NAS from shutting down properly ?
As mentioned earlier, with a blank harddisk and a factory reset, worked very well with the exact same configuration and applications (without the used one connected).
Then i removed it and connected my old one the issue was still there. I'm not a tech savvy, but i assume.
BTW, issue is unresolved as i type. changing MTU back to 1500 didnt solve it. Never enabled disk spin-down.
o.k. I checked with my RN102 what bhaal suggested, but it didn't work.
So disable disk-spin-down does _not_ help. No proper shutdown of the RN102 with 6.4.0. The RN102 hangs _every_ time at shutdown and the only solution is to unplug it from power, while some LEDs of the NAS are still on. Which in my opinion is no good at all, esp. on the long run.
I think a proper shutdown via time table is a key feature of the NAS and should work just smoothly. :(
And it is no solution to wipe my hard-disks and set up the NAS from scratch, just because of an firmware update (which is no beta and which should be installed because of security reasons).
???
Hi JennC,
I did what you suggested and contacted Netgear Support via Chat. What I found out (in my case) is:
- my NAS RN102 didn't properly shutdown, because of "ATA Error Count" of one of my HDs
- this shutdown problem didn't occur before updating to 6.4.0 (but the errors may have been there before)
So, for all of you with shutdown problems, please check your logs. What I learned is, that in the logs of the webinterface (Admin Page) _these_ errors are not listed. These errors do _not_ trigger a S.M.A.R.T. disk failure or anything like this - so you couldn't see them in the normal logs.
You have to "download" all the logs of your NAS "Admin Page -> Logs" and then open the "disk_info.log"
if there are any "ATA Errors" change this HD - and in my case everything is fine afterwards.
I hope this helps some of you - and thanks to NETGEAR Support for their help.
pit
And dont forget to backup your data ;-)
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