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MavZ3's avatar
MavZ3
Aspirant
Aug 02, 2016
Solved

RN102 not connecting to network

I have a RN102, I have followed the set up instructions but it does not get and IP address from my router.  It is not shown as an attached device. After booting the power button is on and the act bo...
Installation & Upgrade
StephenB's avatar
StephenB
Guru - Experienced User
Aug 02, 2016

If you purchased new, you do have 90 day phone support which covers installation. It might be good to use that.

MavZ3 wrote:

 I have tried another device in the network socket of the RN102 and that works.

 

I want to clarify this - I am guessing that you mean you tested the network port io your router that is connected to the NAS.  Let me know if I have that right.

 

What model is the router?

 

Try downloading RAIDar (http://kb.netgear.com/app/answers/detail/a_id/20684/~/readynas-downloads?cid=wmt_netgear_organic) and see if it can find the NAS.  It should be able to do this even if the RN102 can't get an IP address.

 

MavZ3's avatar
MavZ3
Aspirant
Aug 02, 2016

Sorry I meant to say RAIDir does not find it either.

I have a DUO v2 on the same switch which it does find and is working fine.  I have tried with that turned off also. No joy.

Thanks

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Aug 02, 2016

    I think the fastest option is to use your 90 support.

     

    I am guessing that there is a hardware failure in the chassis.

    • MavZ3's avatar
      MavZ3
      Aspirant
      Aug 02, 2016

      Yeah, I had it a few months now so I think I am out of that now.  It has taken me a while to find time to set it up.  I have tried the support but I have nad no success geting through.

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Aug 02, 2016
        MavZ3 wrote:

        Yeah, I had it a few months now so I think I am out of that now.  It has taken me a while to find time to set it up.  I have tried the support but I have nad no success geting through.

        If RAIDar can't see the NAS when with both disks removed, then almost certainly there is a hardware problem.  The hardware warranty is three years.

         

        my.netgear.com is probably the best way to access support, there is an option there for replacing a defective product.

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