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RN104 - ReadyNAS - Firmware stuck in 'booting'...
During an update of an RN104's firmware today, from 6.1.8 to 6.10.2 (yes, I know it's quite a jump...) - It has failed to boot up - it is stuck on 'Booting' on the LCD.
I'm making preparations to attempt a USB Recovery Utility, recovery tomorrow.
If there is a tech on here who wants to run through some checks with me before I do this, then I'll be in a position to interact and provide information tomorrow morning NZ time (from 09:30 UTC+1300)
Thanks in advance for any interest and assistance.
Chris.
Chris-Wiltshire wrote:
During an update of an RN104's firmware today, from 6.1.8 to 6.10.2 (yes, I know it's quite a jump...) - It has failed to boot up - it is stuck on 'Booting' on the LCD.
Were you going through the needed steps?
That is, 6.1.8 -> 6.2.5 -> 6.5.2 -> 6.10.2
https://kb.netgear.com/000061280/ReadyNAS-OS-6-Software-Version-6-10-2 wrote: ReadyNAS 102, 104, and 2120 systems must not be updated directly to 6.10.x from 6.3.x or older firmware. They must first be updated to either 6.2.5 or 6.3.5 then to 6.5.2 and then to 6.10.x.
Make sure you use 6.2.5 in your USB recovery attempt.
After 6.2.5 is installed, follow these instructions before manually installing 6.5.2: https://kb.netgear.com/29974/ReadyNAS-OS-6-RN100-RN2120-cannot-update-due-to-invalid-checksum
Chris-Wiltshire wrote:
If there is a tech on here who wants to run through some checks with me before I do this, then I'll be in a position to interact and provide information tomorrow morning NZ time (from 09:30 UTC+1300)
This isn't a Netgear support forum - it's a community forum. If you are interested in paid Netgear support, you can get that via my.netgear.com
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Chris-Wiltshire wrote:
During an update of an RN104's firmware today, from 6.1.8 to 6.10.2 (yes, I know it's quite a jump...) - It has failed to boot up - it is stuck on 'Booting' on the LCD.
Were you going through the needed steps?
That is, 6.1.8 -> 6.2.5 -> 6.5.2 -> 6.10.2
https://kb.netgear.com/000061280/ReadyNAS-OS-6-Software-Version-6-10-2 wrote: ReadyNAS 102, 104, and 2120 systems must not be updated directly to 6.10.x from 6.3.x or older firmware. They must first be updated to either 6.2.5 or 6.3.5 then to 6.5.2 and then to 6.10.x.
Make sure you use 6.2.5 in your USB recovery attempt.
After 6.2.5 is installed, follow these instructions before manually installing 6.5.2: https://kb.netgear.com/29974/ReadyNAS-OS-6-RN100-RN2120-cannot-update-due-to-invalid-checksum
Chris-Wiltshire wrote:
If there is a tech on here who wants to run through some checks with me before I do this, then I'll be in a position to interact and provide information tomorrow morning NZ time (from 09:30 UTC+1300)
This isn't a Netgear support forum - it's a community forum. If you are interested in paid Netgear support, you can get that via my.netgear.com
I'm so very grateful for your detailed recommendations and the links that you provided, that was super helpful. USB recovery worked to get it to 6.2.5, and from there I was able to use the GUI to proceed.
I did appreciate that this was community support, but had seen prevoiusly that others, as you were - were kind enough to provide very useful and detailed advice.
I very much appreciate your help.
PS - just to provide a little more context as to how I got into this mess. ...
This NAS is not internet connected (normally), and so the inbuilt 'Check for Updates' function never worked. I had already downloaded 6.10.2 and had it available to upload manually, but had not appreciated the necessary step-through requirements of interim versions.
Yes, I should have read the release notes more thoroughly... Anyway, that's how it happened.
Cheers for the help.
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