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stigpepper's avatar
Aug 28, 2016

RN104 - Remove inactive volumes - affects all disks after hotswapping new disk #27453091

Hi,

 

Recently I had been receiving disc space warnings so I bought a new WD Red 6GB disc to replace a 2GB disc.  I read that I could simply hotswap the disc while the NAS was running.

 

After replacing the disc I could not access the admin page but I left the nas running for a few days in case it was formatting and rebuilding my volumes.  When this was not successful I hotswapped the old disc back into the nas and left it running for a few days.

 

Eventually, I turned off the power and restarted the nas.  The nas will now boot up and I can connect to the admin page but I receive the error message 'Remove inactive volumes to use the disk. Disk #1,2,3,4.'. 

 

In addition to this I've two volumes data-0 and data-1 which both have a red warning with the same error message.  When I click on the settings icon the only options available to select are 'Balance' and 'Destroy'.

 

I've tried putting the new disc back in and it is active but I receive the above error message for the other discs.  I'd appreciate any assistance to resolve the issue as I do not have a backup and am afraid of loosing my data.

 

Please find further info below: -

 

OS - 6.5.1

 

Radar diagnostics: -

  • Disk 3 has 1 Current Pending Sector

Replacement discs: -

  • Barracuda Green ST2000DL003 - disc being replaced
  • Western Digital Red Pro 6GB - WD6002FFWX - replacement disc

Other discs: -

  • SEAGATE Constellation 2GB - ST2000NM0033 x 2 discs
  • Western Digital Red 4GB - WD40EFRX

I've downloaded the log files but do not know how to upload them.

6 Replies

  • How many volumes did you have?  The hot-swap replacement works with xraid.  With flexraid, it works with some configurations but not all.

     

    If you have a backup, you could do a factory reset and simply restore the data from the backup.

     

    Otherwise, I suggest support for this (they probably can solve the inactive volume problem remotely).  They likely will charge though.

     

     

     

    • stigpepper's avatar
      stigpepper
      Tutor

      Hi StephenB,

       

      Thanks for the quick response, it's much appreciated.  I'd one volume configured under xraid (raid 5 methinks).

       

      I've no backup and don't want to lose any data so I'll contact support and will update this thread when I have further information.

       

      Thanks, Stig

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        You can send me your logs if you like (see the Sending Logs link in my sig).

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