Forum Discussion

Aspirant

Aug 29, 2016

Solved

RN104 Can't Access Admin Page or Browse folders/files!

I’m currently running ReadyNas 104 using Firmware 6.5.1. Having issues getting 1. Admin Page and 2. Browsing folders/files. In ReadyCloud, I can see my ReadyNAS in healthy state and I can update the ...

Windows Domain and Active Directory

JacobE
Sep 02, 2016
I was able to narrow down the issue to resync process consuming all the resources and/or stuck in a process. I pulled out one of the drives that forced the system to recover and now I've put back the 2nd drive and its resyncing again. The major difference is I'm able to access admin page, browse and Raidar. I just moved all my files to the cloud and hope this sync process completes.

mdgm-ntgr

NETGEAR Employee Retired

Sep 02, 2016

It sounds like as you don't have a backup in that case you should contact support.

JacobE

Aspirant

Sep 02, 2016

I was able to narrow down the issue to resync process consuming all the resources and/or stuck in a process. I pulled out one of the drives that forced the system to recover and now I've put back the 2nd drive and its resyncing again. The major difference is I'm able to access admin page, browse and Raidar. I just moved all my files to the cloud and hope this sync process completes.

JacobE
Aspirant
Sep 07, 2016
Update: The device has been in "Recover Data" for 5 days. This takes forever to complete but slowly it will be done. I'm not sure how this can be used for business if you have to wait this long for recovery, I'm just happy its just for personal use. If you use it for business make sure you have backup in cloud or offline. It would be way faster to just do factory reset and recover from backup. Not happy with this purchase.
StephenB
Guru - Experienced User
Sep 07, 2016
JacobE wrote:

Update: The device has been in "Recover Data" for 5 days.

Something sounds wrong. Did mdgm-ntgr send you any feedback on the logs?
BrianL2
NETGEAR Employee Retired
Sep 07, 2016
Hi JacobE,

Which drive did you pull out? Is it the 2nd drive that is currently resyncing? It is possible that this drive might have problems and needs to be replaced. Also, have you send in your logs to mdgm?

Kind regards,

BrianL
NETGEAR Community Team
JacobE
Aspirant
Sep 07, 2016
It was the 2nd drive and I just downloaded the logs for mgm. I don't see any errors in the logs so I just hope this things completes the recovery.
mdgm-ntgr
NETGEAR Employee Retired
Sep 08, 2016
Disk 1 has 49 ATA errors. That disk is failing.
JacobE
Aspirant
Sep 08, 2016
Which log has this information? When I'm on the admin page, the logs don't have any of the failed disk errors.
mdgm-ntgr
NETGEAR Employee Retired
Sep 08, 2016
You can look at disk_info.log, smart_history.log etc.