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Forum Discussion
RN104 crashed and stuck at "booting" or "Updating"[FW 6.2.2]
ReadyNAS RN104 – 5 months old, so now out of 90 day warranty
2x 3TB Seagate ST3000VN000 in XRAID2 mode.
Though the 90 day phone/chat support has expired, there is an email support ticket (# 24562661) opened with the details below, (as my registration email advised that I have unlimited free email support while I own the unit....) in the hope that others may have suggestions...
This unit has run flawlessly until the 6.2.2 fw upgrade. ( I am aware of numerous posts on 6.2.2 bugs and acknowledgement from Netgear in the forums that this fw version is flawed).
Today I have experienced access errors from some devices trying to access the network shares.
So I took these steps:
1. Enter IP address to access web admin front end. Certificate warning is obtained, accept this and enter login and password. Opening Netgear page is displayed showing firmware version, but nothing else. Wait 5 minutes, still no admin page.
2. Decide to restart RN104. Note that the activity light is flashing rapidly. So close all devices that may be accessing RN104. No difference.
3. Initiate shutdown from front panel. Unit freezes and still has not closed down after 15 minutes.
4. Remove power and re-apply. Unit gets stuck at “Booting”.
5. Leave for 5 mins and try again. No change.
6. Enter boot menu and initiate OS reinstall. Unit sticks at “Updating FW”.
7. Leave for 1 hour, no change.
8. Reboot again and enter tech support mode. Unit starts and displays Debugmode [60190] and its ip address. Unit is detected by Raidar
Prior to this issue happening, I remember that following elements of the configuration that seem to be asked on the forum:
• Snapshots were enabled on some shares (not all), and these were typically run once a day or once a week depending on the share.
• There was one iSCSI LUN configured – over the last few weeks, this has suffered many delayed write errors.
• Weekly defrag was enabled.
• Disk spindown was enabled after 30 minutes
• The only application installed was antivirus, this was set to scan once a week and active scan was enabled.
• Auto power down was disabled.
• The unit is connected via a single LAN port
• The unit is connected to a UPS.
• I can't remember if SSH was enabled.
If a factory default is the only option, there is data I would like to recover from the HDD first - so suggestions how to get it would be appreciated!
Suggestions anyone? My first guess is the boot files and 6.2.2 image are both corrupt in my unit and need reloading somehow...
Jon.
2x 3TB Seagate ST3000VN000 in XRAID2 mode.
Though the 90 day phone/chat support has expired, there is an email support ticket (# 24562661) opened with the details below, (as my registration email advised that I have unlimited free email support while I own the unit....) in the hope that others may have suggestions...
This unit has run flawlessly until the 6.2.2 fw upgrade. ( I am aware of numerous posts on 6.2.2 bugs and acknowledgement from Netgear in the forums that this fw version is flawed).
Today I have experienced access errors from some devices trying to access the network shares.
So I took these steps:
1. Enter IP address to access web admin front end. Certificate warning is obtained, accept this and enter login and password. Opening Netgear page is displayed showing firmware version, but nothing else. Wait 5 minutes, still no admin page.
2. Decide to restart RN104. Note that the activity light is flashing rapidly. So close all devices that may be accessing RN104. No difference.
3. Initiate shutdown from front panel. Unit freezes and still has not closed down after 15 minutes.
4. Remove power and re-apply. Unit gets stuck at “Booting”.
5. Leave for 5 mins and try again. No change.
6. Enter boot menu and initiate OS reinstall. Unit sticks at “Updating FW”.
7. Leave for 1 hour, no change.
8. Reboot again and enter tech support mode. Unit starts and displays Debugmode [60190] and its ip address. Unit is detected by Raidar
Prior to this issue happening, I remember that following elements of the configuration that seem to be asked on the forum:
• Snapshots were enabled on some shares (not all), and these were typically run once a day or once a week depending on the share.
• There was one iSCSI LUN configured – over the last few weeks, this has suffered many delayed write errors.
• Weekly defrag was enabled.
• Disk spindown was enabled after 30 minutes
• The only application installed was antivirus, this was set to scan once a week and active scan was enabled.
• Auto power down was disabled.
• The unit is connected via a single LAN port
• The unit is connected to a UPS.
• I can't remember if SSH was enabled.
If a factory default is the only option, there is data I would like to recover from the HDD first - so suggestions how to get it would be appreciated!
Suggestions anyone? My first guess is the boot files and 6.2.2 image are both corrupt in my unit and need reloading somehow...
Jon.
36 Replies
Replies have been turned off for this discussion
- Hmm.. Seem to be a lot of disks around with issues at the moment then?
- Just a guess, but support could see if that is the case with sbogar's system.
2 cases would be a rather small sample - I wish I had more time to help debug this issue for you but unfortunately my time has now been assigned to other priorities.
Also, since the only real recovery option for me is to build out my RAID array on some other machine, recover the data to alternate media, and then factory reinstall and restore the data, I am absolutely not spending any more time on this issue until a stable edition of netgear's firmware has been out in the wild for a few weeks.
I just don't have time for this and can't just factory install just to lose it all once more when the system decides to brick itself again for no good reason. - You don't need to update to beta firmware if you don't want to. Just don't uninstall any further apps till 6.2.3 is released.
- just for clarity, there was no app uninstallation in my case.
This NAS is being used strictly for delivering iSCSI LUNs and a few shares for installation .isos.
formatted with RAID 10 and anti-virus is disabled.
it just stopped working at 5:45am (based on the cluster event logs for when the iscsi ports started failing for every device)
there should not have been any activity at that time as the luns it delivers were for a development environment that had no users besides myself (who was snug in bed at the time of the failure).
the switch everything is connected to has a dedicated vlan established for storage traffic. I have checked the logs and there does not appear to be any packet loss on the switch. - Just commenting, in case these issues paint a different picture for reasons of failure of these boxes...
Similarly, mine was running a 1TB iSCSI LUN, with one device accessing it.
A number of user shares, with 2 users accessing them.
XRAID2
No external USB devices attached.
It had no apps installed (ever) other than antivirus - this had been uninstalled and reinstalled after an upgrade to 6.2.2, to address an issue with it continuously telling me it was unable to update AV definitions due to network errors - it was however able to send the email via Gmail to tell me of the problem each time (go figure) - this didn't fix that problem and could have created the other...?
I had had recurrent issues with iSCSI access failing, prior to the user shares becoming inaccessible followed by the web front end. - jon_iz try turning off the antivirus service and see if you still have issues.
- Antivirus has been off since I factory reset the box. I don't have any intention of turning it back on until the next f/w release...
No iSCSI LUN either now.. - Another week of looking at the 500 dollar paper weight sitting on my shelf.
I did manage to get enough time to scavange up an old PC and a 4 port RAID controller and installed openSUSE 13.2 on it so that at some point after NETGEAR comes up with a reliable firmware I can yank my disks and start the recovery procedure.
Really top notch effort here NETGEAR! - sbogar have you considered contacting support? Your system was purchased less than 90 days ago.
On the forums we do what we can, but for some problems it is best to contact support and work with them.
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