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Forum Discussion
RN104 External USB disk disconnect randomly
I have a Samsung D3 station 5GB drive that I have connected to the USB 3 drive on my ReadyNAS104. The backup drive is formatted NTFS. I run 8 backup jobs each night. Usually they run fine. Sometim...
Hi jhyland,
There is a current investigation regarding USB detection on the new firmware. For now, a work around is to reboot the NAS after connecting the USB.
Regards,
Hi - Thanks for the info. Just to be clear I do not physically disconnect the device. The USB cable remains connected between the nas and USB drive. At an unpredictable time the NAS reports that it is disconnected from the drive. Sometimes the NAS will reconnect to it on its own before I notice it (such as when it happens overnight). If I log into the interface and see that it is not connected, doing a NAS reboot does cause the NAS to "reconnect" to the usb drive. Is this the issue that you working on? Or is my situation different? The most frustrating part is when scheduled backups fail because the NAS thinks the USB drive is disconnected.
I really cannot tell if its related to yours as well. The issue that we saw was about the NAS not mounting the USB drives properly and a reboot was needed in order to have it mounted. We are still collecting information about it as well.
For the meantime; as a work around, you can probably connect the USB to a PC on the network and setup a back-up job pointing to that PC.
Regards,
Would the logs help you?
Hi jhyland,
I do not think that the logs will be something that I can use to help you at this point. It might be best to have your ReadyNAS be checked by our support group.
Unfortunately, It shows on your records that the support warranty of your product is already expired. You may try contacting support center and avail a support contract. That should allow you to extend the support for your product so they can escalate your issue to L3 or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend.
Regards,
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