NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN104 External USB disk disconnect randomly
I have a Samsung D3 station 5GB drive that I have connected to the USB 3 drive on my ReadyNAS104. The backup drive is formatted NTFS. I run 8 backup jobs each night. Usually they run fine. Sometim...
I really cannot tell if its related to yours as well. The issue that we saw was about the NAS not mounting the USB drives properly and a reboot was needed in order to have it mounted. We are still collecting information about it as well.
For the meantime; as a work around, you can probably connect the USB to a PC on the network and setup a back-up job pointing to that PC.
Regards,
Would the logs help you?
Hi jhyland,
I do not think that the logs will be something that I can use to help you at this point. It might be best to have your ReadyNAS be checked by our support group.
Unfortunately, It shows on your records that the support warranty of your product is already expired. You may try contacting support center and avail a support contract. That should allow you to extend the support for your product so they can escalate your issue to L3 or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend.
Regards,
Thanks. I understand the support situation. That is why I am asking my question on this forum. I'm trying to determine if anyone else is having this issue or if it might be specific to my setup. I hope that the current issue about the usb disconnecting that you are currently investigating is resolved and that it helps my issue.
Hi jhyland,
I am hoping too as well. Thank you for patiently waiting.
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
