NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Steerpike
Aug 06, 2015Aspirant
RN104 failed disk - how to activate replacement disk
I have an RN104 with 4x2TB drives in X-Raid configuration. 1 drive has been reported as failed, and device is reporting 'Degraded' (but still working). I ordered identical replacement 2TB drive a...
- Aug 06, 2015
If it is doing a resync it will tell you on the volume tab.
Do you have a backup?
It does not sound like it is doing a resync.
If it isn't I would:
1.Upgrade your firmware to 6.2.5
2. If after this update the disk is still inactive, then hot remove it, wait about 10-15 seconds then hot insert it.
mdgm-ntgr
Aug 09, 2015NETGEAR Employee Retired
Sounds like a few months ago you ran into an issue addressed by a stability enhancement in 6.2.5.
Steerpike
Aug 11, 2015Aspirant
mdgm wrote:Sounds like a few months ago you ran into an issue addressed by a stability enhancement in 6.2.5.
Hi there mdgm!
Oh no - tonight my RN104 went offline for the first time in months - two or three days after the upgrade to 6.2.5. Unbelievable! The symptoms are very similar - no GUI access, but - for a short while - I could ping it, and now I can't ping it. As you may recall, this device is in a remote location so I'm going to have to have someone pull the plug on it to restart. I guess I'll have to see if this is a one-off coincidence or not. Darn!
- SteerpikeAug 12, 2015Aspirant
I have had someone on site do a hard reset - pull the plug - TWICE and now I can't even ping the device.
The device seems to get stuck in the 'booting' phase. This shows on the screen after 20, 30 minutes.Any thoughts about next steps?
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!