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Forum Discussion
RN104 Numerous Problems - quid pro quo #24538394
Here's a quick rundown of the state of my RN104 and how I got here. Hopefully it might help someone (but not very likely). I had my Nas since May 2013. 3 x 3TB Seagate Barracuda 7200.14 ST3000DM001...
I feel completely conned and foolish but what choice do I have now. If the WD Red worked I would have sold the seagates and put in some WD's and hopefully start my new life with a "functioning" NAS. I can only work with the evidence in front of me and right now it all points to the RN104 to be faulty since plugging it in.
The theory it was the drives is in my eyes off the table now because of the testing with the WD. The fact 75% of returned drives in that model to my supplier were from me suggests that maybe rather than the seagates being a dodgey drive maybe the drives aren't liked by the RN104 and therefore should not be on the list of drives to use.
I have also been updating my case file (number in the title) because I don't want it to automatically close. Their latest response is the following:
So here's some questions,
If I had my paid subscription or if I am in my 90 days would the issues happening to my NAS being dealt with differently and if so how?
Is there communication with Netgear and the mods here?
The theory it was the drives is in my eyes off the table now because of the testing with the WD. The fact 75% of returned drives in that model to my supplier were from me suggests that maybe rather than the seagates being a dodgey drive maybe the drives aren't liked by the RN104 and therefore should not be on the list of drives to use.
I have also been updating my case file (number in the title) because I don't want it to automatically close. Their latest response is the following:
Hi Chris,
Thank you for the response. Based on the discussion on the previous email, the support in the forums have different process and contact support has also different process on how to handle cases. The options are on the previous emails.
Thank you for choosing NETGEAR.
So here's some questions,
If I had my paid subscription or if I am in my 90 days would the issues happening to my NAS being dealt with differently and if so how?
Is there communication with Netgear and the mods here?
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