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Forum Discussion
RN104 Numerous Problems - quid pro quo #24538394
Here's a quick rundown of the state of my RN104 and how I got here. Hopefully it might help someone (but not very likely). I had my Nas since May 2013. 3 x 3TB Seagate Barracuda 7200.14 ST3000DM001...
Independent disk review sites show those SeaGates have higher failure rates than e.g. the WD REDs. They provide numbers based on the huge quantity of drives they use and the failure rates they experience.
Support cases are handled by our support team. Support on the forums is on a best effort basis. The forums are primarily there for users to help each other with some assistance from NETGEAR where needed.
With a current support warranty or support contract support works to resolve a problem. It is not best effort.
We are continuing to look into why lockups are occurring for a number of users and attempting to reproduce this problem. It is as frustrating for us as it is for you that the issue has not been reproducible. When an issue cannot be reproduced it can add considerable time especially when the cause of the problem is not showing in the logs.
At this time I don't think there is more that could be being done than is being done to look into this problem. We are getting crash dumps from a few customers.
Support cases are handled by our support team. Support on the forums is on a best effort basis. The forums are primarily there for users to help each other with some assistance from NETGEAR where needed.
With a current support warranty or support contract support works to resolve a problem. It is not best effort.
We are continuing to look into why lockups are occurring for a number of users and attempting to reproduce this problem. It is as frustrating for us as it is for you that the issue has not been reproducible. When an issue cannot be reproduced it can add considerable time especially when the cause of the problem is not showing in the logs.
At this time I don't think there is more that could be being done than is being done to look into this problem. We are getting crash dumps from a few customers.
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