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Forum Discussion
RN104 Numerous Problems - quid pro quo #24538394
Here's a quick rundown of the state of my RN104 and how I got here. Hopefully it might help someone (but not very likely). I had my Nas since May 2013. 3 x 3TB Seagate Barracuda 7200.14 ST3000DM001...
No. If that issue occurs in that case we would get a fix into a firmware update if it is a software issue. We have a few systems that we are looking at at the moment. Note they may/may not be experiencing the same lockup issue as you. So even if we fix it for them that is not a guarantee that it will help you.
We do analyse where we need to make exceptions to our support policy. We have for example for the app uninstallation problem which is fixed in 6.2.3 Beta.
On the lockup issue support are working with two users at the moment, obtaining serial crash dumps. It is my understanding that we shared what we hoped was a fix on the forums first before sending a link to those users.
The NAS comes with a 3 year limited hardware warranty and a 90 days support warranty. The 90 days is plenty of time for getting help with issues encountered setting up the device after which time for most users things run smoothly. The conclusion we made is that we should not force all users to pay up front for support most won't need.
90 days is a common support warranty in the IT industry.
In addition to paid support options there is free support on the forums.
We do analyse where we need to make exceptions to our support policy. We have for example for the app uninstallation problem which is fixed in 6.2.3 Beta.
On the lockup issue support are working with two users at the moment, obtaining serial crash dumps. It is my understanding that we shared what we hoped was a fix on the forums first before sending a link to those users.
The NAS comes with a 3 year limited hardware warranty and a 90 days support warranty. The 90 days is plenty of time for getting help with issues encountered setting up the device after which time for most users things run smoothly. The conclusion we made is that we should not force all users to pay up front for support most won't need.
90 days is a common support warranty in the IT industry.
In addition to paid support options there is free support on the forums.
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