NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jumanji2's avatar
Jumanji2
Aspirant
Mar 08, 2021
Solved

RN104 Remove inactive volumes to use the disk. Disk 1,2,3,4 after Firmware upgrade

Hi,

 

After upgrading the firmware on my ReadyNAS 104 the Volume are being displayed as Remove inactive volumes to use the disk. Disk 1,2,3,4 this use to have a RAID configuration and has years of data on it, any suggestions on how I can recover the data?

  • Quick FYI - never got any feedback from @JohnCM_S or @Marc_V ened up deleting the volume ( losing all my data), replaced the hard drive that was flagging as being faulty and started from scratch.  Device is going to be used for nonessential data going forward due to this issue.

8 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User

    Jumanji2 wrote:

    After upgrading the firmware on my ReadyNAS 104 the Volume are being displayed as Remove inactive volumes to use the disk. Disk 1,2,3,4 this use to have a RAID configuration and has years of data on it, any suggestions on how I can recover the data?


    The safest way is to use paid Netgear support via my.netgear.com.  You don't want the gearhead support - it doesn't cover this.

     

    JohnCM_S and Marc_V can facilitate this - if they don't reply here, try sending them a PM (private message) using the envelope icon in the upper right of the forum page.

     


    Jumanji2 wrote:

    Disk 1,2,3,4 this use to have a RAID configuration and has years of data on it, any suggestions on how I can recover the data?


    Though RAID redundancy is a good thing, it is not enough to keep your data safe (your current problem is a case in point).  Devices fail - and RAID recovery is both expensive and not guaranteed to get your data back.

     

    The only way I know of that will keep your data safe is to back it up on at least one other device.  One affordable option is to get a USB disk (preferrably two, so you have two independent backups), and use them to back up your files.

     

    In addition to device failure, there is the possibility of malware, or fire/theft/flood.  If you want to protect against such disasters, the best approach is to keep a backup of at least your critical (not replaceable) files off-site.  Cloud backup is one way to do that. 

    • Jumanji2's avatar
      Jumanji2
      Aspirant

      StephenB contacted both John and Marc got no reply so far, I was hoping it was something quite simply to resolve this as it looks like the RAID is still there just not operational.

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        One cause is that the disks are out of sync.  You can force the RAID assembly in that situation, but there can be file system corruption as a result.

         

        You can try prod JohnCM_S or Marc_V with a follow-up private message, or just engage paid support directly.  In general you don't want the gearhead support for ReadyNAS.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More