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jhutch's avatar
jhutch
Aspirant
Oct 15, 2014

RN104 will not respond in Boot Mode

Just opened my new RN104 up and in the process of formatting my drives with the steps in the guide, and I do have compatible drives.
I hold down the reset button and power up the nas, Boot Mode appears.
I press the back up button once, and nothing changes, I can keep pressing the button and I never get Factory Default option to appear.

Is my device bad? am I missing something here?

2 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Perhaps power off the NAS and try again.

    If it still doesn't work, power off the NAS and see what happens with no disks installed.

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