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Forum Discussion
RN104 with 6.2.2 permanent freeze. How go back to 6.1.x?
Hi there,
maybe someone solved a problem with permanent freeze of RN104 after upgrade to 6.2.x?
Behavior:
After Boot RN104 may work 1-2-3 days and stop responding. Device reply to ping, but no GUI, no SMB share even no Power Off button works.
My actions (unsuccessful):
1. OS reinstall - no success (6.2.2 installed now)
2. Test memory - OK
3. Test HDD (I have 4 WD RED 3Tb each - all SATA error = 0) - OK
4. Backup and make Reset to Factory - no success
Absolutely have no idea what to do next. When was 6.1.9 then such freeze happens only once or twice per year.
Maybe I can downgrade to 6.1.9. Even of I need to backup and Reset to Factory again :(
Thanks in advance.
maybe someone solved a problem with permanent freeze of RN104 after upgrade to 6.2.x?
Behavior:
After Boot RN104 may work 1-2-3 days and stop responding. Device reply to ping, but no GUI, no SMB share even no Power Off button works.
My actions (unsuccessful):
1. OS reinstall - no success (6.2.2 installed now)
2. Test memory - OK
3. Test HDD (I have 4 WD RED 3Tb each - all SATA error = 0) - OK
4. Backup and make Reset to Factory - no success
Absolutely have no idea what to do next. When was 6.1.9 then such freeze happens only once or twice per year.
Maybe I can downgrade to 6.1.9. Even of I need to backup and Reset to Factory again :(
Thanks in advance.
28 Replies
Replies have been turned off for this discussion
- Hi jsnow31,
with latest beta 6.2.3 no more freezes during last week.
Just APC UPS problem stil exist but only annoying nor more. - Hello,
Thanks for your answer.
I have an opened case whith netgear support, but I really dont understand: the RN104 was stable and I have all my raspberry images stored on it.
The problem hapenned with the 6.2.2 FW update.
I have only SMB, http/https activated.
The access to admin page is erratic and the RN104 freezes sometimes within minutes. - Hi,
absolutely the same - I used to use RN104 from September 2013 - maybe 1 time of freeze per year.
After upgrade to 6.2.x it`s just impossible to use - hangs in any time (especially when idle). I use the small part of X-RAID (WD Red 3Tb) for backup my home PCs and DLNA. No any apps installed.
I made some investigations in logs - found only one thing - something about Bad sector table. So only idea - maybe new firmware occasionally write to bad memory sector.
No any other ideas.
Really I like NETGEAR before (use it on my work - switches, VPN routers) but for now I'm in confusion. How I can rely on company which not test firmware before publishing. - Every firmware update is tested before it is released.
These lockups have been unable to be reproduced so far and the logs we have received don't show entries at the time of the lockup to show why they locked up which makes it difficult to troubleshoot.
Our general feedback that we have received is that 6.2.x has been an improvement over previous releases. We would like to determine why some of our users are experiencing lockups. - Hi mdgm,
I guess we understand in a way, as you understand that, even if its difficult in IT services to prevent everything, it s quite a mess when you loose personal and in my case professional data because we updated a firmware.
Its my second netgear NAS, and the second time it happens... And it doesnt seem that we are a few with this freeze problem.
As the support didnt manage to access my NAS (guess the nas freezes to quickly), I just ask you when a new release will be published.
Have a good day - A little test:
- Unplugged physically network interface
- SMB, http, https on
- freezes within 10mn
Admin page goes offline from time to time.
A surprise: I tryed to erase snapshots files. They reappear... - Disabled all the snapshots, erased one by one the snapshot files, surprise, the nas is online for 1h without any freeze.
The admin page is much more easy to access...
Is the snapshot process the issue?
(sorry for my poor english, i'm french) - Can't give an ETA yet on when the next firmware will be available. In any case if an issue is hard to reproduce it is impossible to suggest a time on when there will be a fix.
Can you send a fresh set of logs (see the Sending Logs link in my sig)? - Sent, thks.
- Frozen again after 6h on line...
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