Forum Discussion

jimk1963

Luminary

May 08, 2021

Solved

RN212 will not power down

RN212 with 2 12TB Seagate drives was working fine last night. Added a backup session to copy a folder from an RN528X to this RN212, which completed successfully overnight. Small transfer, only a few ...

rn_enthusiast
May 11, 2021
Thanks for the update jimk1963
Interesting figures.

But it does show that having AV on, on those lower end units, is probably a bad idea.
As FileSearch brings you little value anyway, I would turn it off. I reckon when it starts to index new files you will probably see a spike in "tracker-miner" mem usage as well.

jimk1963

Luminary

May 08, 2021

jimk1963 wrote:
RN212 with 2 12TB Seagate drives was working fine last night. Added a backup session to copy a folder from an RN528X to this RN212, which completed successfully overnight. Small transfer, only a few GB. This morning, the RN212 disk lights were active and I can hear the drives spinning constantly some 6 hours later at 2:40pm now. About 2 hours ago, accessed the Web GUI admin page and observed that access was incredibly slow, took well over 2 minutes for admin page to populate. Same issue on Windows Explorer trying to access shares - takes a very long time. Selected "Restart" which brought up the prompt "device is rebooting" and I could see the power button begin flashing. That power button has been flashing for 2 hours now, disks still constantly spinning, and now I can't access the GUI. Seems it's stuck in a loop. This is the same NAS that mysteriously lost all its data a few months ago, I restored it using a USB dongle which I commented on in another thread.

When a NAS is in this state, do I:
- Pull the AC plug to force power off, and then restart it
- Wait even longer for graceful shutdown to occur - if so, how much longer?
- Other?

This can't be good for the HDD's...

Also tried holding power button down for 5 seconds per the user manual to force a shutdown - does nothing. Power button still blinking and activity light still rapidly blinking.

rn_enthusiast
Virtuoso
May 09, 2021
I think at this point, you need to just pull the plug.

We need to try and figure out why it happened though, that is probably important. I can help look at your logs when the NAS is back up an running. Go System > Logs > Download logs and it will give you all the logs in a zip file. Upload this zip file to Google Drive, Dropbox or similar and PM me a link to where I can grab then. Then I will take a look for you.

But at this stage, the unit seems totally locked up, not much support can do here either. Power cycle is likely the only way.
- Sandshark
  Sensei - Experienced User
  May 09, 2021
  And you have verified that it's not in the middle of a re-sync, balance, scrub, or similar operation? Interrupting those processes with a forced power cycle is not recommended. If you have SSH enabled, top may give you a clue what is going on with regard to the activity light.
  - jimk1963
    Luminary
    May 09, 2021
    Sandshark wrote:
    And you have verified that it's not in the middle of a re-sync, balance, scrub, or similar operation? Interrupting those processes with a forced power cycle is not recommended. If you have SSH enabled, top may give you a clue what is going on with regard to the activity light.
    Hi Sandshark , I did not do that as communications with the machine was very sluggish. I finally gulped and pulled power, realizing the risk. It rebooted fine, so after that I downloaded the log zip file per another request, and then upgraded the unit to the 6.10.5 beta. So far it's stable (12 hours later), although the AV version is still stuck on Sept 24, 2020 (something this beta allegedly fixed).