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Tutor

Sep 28, 2015

Solved

RN312 disconnects from network after backup/disconnect external drive

Periodically my RN312 disconnects from the network after completing a backup and disconnecting the external drive. Most the time it work perfectly. I have to do a manual shutdown and restart to get back to normal.

This happens every six weeks or so.

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sfpegasus
Oct 14, 2015
Just a followup. Shut down readyNAS. Cabled straight through (eth0) to router without any switches in the way as recommended. Fired it back up. Normal boot with the IP address assigned. Will continue to monitor.

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JennC
NETGEAR Employee Retired
Sep 29, 2015
Hello sfpegasus,

Welcome to the community!

What's the current firmware version? Do you eject the external USB disk from the admin page before removing it from the NAS?

Regards,
- sfpegasus
  Tutor
  Sep 29, 2015
  Firmware 6.2.4
  
  The backup routine autimatically ejects the external drive (Transcend StorJet) at completion.
  
  Thanks!
  - JennC
    NETGEAR Employee Retired
    Sep 29, 2015
    Hello sfpegasus,
    
    Where is the NAS connected? It is connected straight to a router or a switch?
    
    How many LAN cables plugged in to the NAS?
    
    Regards,