NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN31200 - 6.7.5 - Management service is offline
Data stored on our RN31200 has become inaccessible. Upon using RAIDar, I see that the "Management service is offline". I have tried the following in this order: Restart Reinstall OS Upgrade fi...
Hello morelor,
Did you use admin for username and password for password after OS reinstall?
You may also try clearing browser cache the reopen the web browser. Also, unplug one of the LAN cables.
Regards,
Hello morelor,
Have you already tried on another computer?
Regards,
I have a ReadyNAS Pro 2 with 6.7.5
I am having the same issue. I have tried all the same things.
I had lost a hard drive and decided to do a factory reset to remove the RAID array. After I did that, I have had this issue.
I have taken out the hard drive and reformated it to complete wipe them. I also used an spare drive just to see if it would install.
When I did this I was told that the drives were dirty and I need to format them again. I did that via Raidar.
Now all I get is the button for offline set up (in Raidar). I can't pull logs or ssh into the nas anymore (factory reset) That does not work. Just get a none responsive web page.
I even tried the USB install and that did not seem to do anything. All I have now is a NAS with blinking blue light.
Any other ideas?
Thanks
Here is the latest update on situation. I can logon to the NAS via ssh and the web admin page is responding now, however, it won't accept my credentials.
Does the web admin page use different credentials than ssh?
Thanks!
With SSH you are supposed to log in as root, though it will accept admin.
Root and admin both use the same password (and there is only one admin account, so the web ui also uses that password). Note you do need to log into the web ui as admin.
That's what I figured. Any ideas why the web ui is rejecting the credentials?
I am also still unable to access diagnostics or logs from RAIDar. I'm assuming that RAIDar is basically just an extension of the web ui.
SSH accepts the credentials.
I've tried the web ui/RAIDar from 3 different computers. Also, for what it's worth, I cannot manage the NAS via the ReadyCloud account either.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
