RN3138 (fw 6.10.5) - became unresponsive after enabling sleep hard drive during inactivity feature

Question

After enabling the "sleep hard drive during inactivity feature" the unit stopped responding, web page does not work, cannot ping IP addresses, Raidar does not detect it. The unit responds normally with no drives inserted or other drives inserted. The OS reinstall feature and firmware reinstall do not resolve the issue. A factory default will resolve the issue but we need to maintain the data on the unit. This seems to be a bug with firmware 6.10.5.

Is there a way change this setting or revert to a previous firmware usnig the tech debug option?

StephenB · Answer

CMDIT&nbsp;wrote:
After enabling the "sleep hard drive during inactivity feature" the unit stopped responding,&nbsp; This seems to be a bug with firmware&nbsp;6.10.5.&nbsp;
&nbsp;

FWIW, I do use that option with 6.10.5 hotfix 1 and have no issue with it.&nbsp; Though I do not have an RN3138.
&nbsp;
Firmware can be downgraded in tech support mode - but I think the first step is to see if you can boot up into tech support mode, and log into the NAS.&nbsp;

CMDIT · Answer

Yes, I am able to get into tech support mode, is there a way to disable that feature there? If not, how do I revert to a previous firmware?

StephenB · Answer

CMDIT&nbsp;wrote:
Yes, I am able to get into tech support mode, is there a way to disable that feature there?&nbsp;

Likely there is, but I am not certain what it is.&nbsp; You might list /etc/hdparm.conf and see if it is in there.
&nbsp;
CMDIT&nbsp;wrote:
If not, how do I revert to a previous firmware?

I haven't needed to do this myself, but I believe you&nbsp; first copy the firmware .img file to /root and then do
echo /root/name_of_image_file  &gt;  /etc/.flash_update

Then reboot the NAS (the reboot command should work).
&nbsp;

CMDIT · Answer

StephenB&nbsp;wrote:CMDIT&nbsp;wrote:Yes, I am able to get into tech support mode, is there a way to disable that feature there?&nbsp;Likely there is, but I am not certain what it is.&nbsp; You might list /etc/hdparm.conf and see if it is in there.&nbsp;That file does not exist. Any other ideas?&nbsp;CMDIT&nbsp;wrote:If not, how do I revert to a previous firmware?I haven't needed to do this myself, but I believe you&nbsp; first copy the firmware .img file to /root and then doecho /root/name_of_image_file  &gt;  /etc/.flash_updateThen reboot the NAS (the reboot command should work).&nbsp;&nbsp;

StephenB · Answer

CMDIT&nbsp;wrote:
You might list /etc/hdparm.conf and see if it is in there.
That file does not exist. Any other ideas?

Odd, as it is on all my NAS. But looking at the ones with spindown enabled, it doesn't seem to be controlled from there.&nbsp; It looks like the NAS manages spindown with rnutil.&nbsp; But I'm not seeing where the spindown schedule is stored - it might be in the ReadyNAS database somewhere.
&nbsp;
Did you enter
rnutil chroot
after you got into tech support mode?&nbsp; That will start RAID, and chroot in one step.
&nbsp;
After that you can try mounting the NAS data volume, and see if that works.&nbsp;&nbsp;
btrfs device scan
btrfs fi show
mount /dev/md127 /data
Note the above assumes your volume is named data (as it would be if you are using XRAID).
&nbsp;
CMDIT&nbsp;wrote: Any other ideas?
Use journalctl to look at the NAS error logs, and see if you can find the start up errors.
&nbsp;
&nbsp;
&nbsp;

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RN3138 (fw 6.10.5) - became unresponsive after enabling sleep hard drive during inactivity feature

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