NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN314 no volume exists after disk replacement
Hi all, recently my NAS was showing "degrading" on the front panel. I logged in to the NAS and found out it was Disk 1 on the way out so I replaced it with a larger 4Tb disk (from 3TB) and after it ...
tez7171 wrote:
Hi all, recently my NAS was showing "degrading" on the front panel. I logged in to the NAS and found out it was Disk 1 on the way out so I replaced it with a larger 4Tb disk (from 3TB) and after it finished going through the motions, I logged in to have a look and now the volume has disappeared and an error saying "Remove inactive volumes to use the disk. Disk #2,3,4. The 3 drives are also shaded in red but not showing any errors on them. Any help would be much appreciated
Are you certain you replaced the correct disk?
Try downloading the full log zip file, and look in there for clues.
I downloaded the log files and looked in disk_info and doesn't appear to be any errors only a "Current Pending Sector Count :1" on channel 1
Health data
ATA Error Count: 0
Reallocated Sectors: 0
Reallocation Events: 0
Spin Retry Count: 0
Current Pending Sector Count: 1
Uncorrectable Sector Count: 0
Temperature: 37
Start/Stop Count: 4492
Power-On Hours: 55749
Power Cycle Count: 98
Load Cycle Count: 4677The other 3 are as below
Health data
ATA Error Count: 0
Reallocated Sectors: 0
Reallocation Events: 0
Spin Retry Count: 0
Current Pending Sector Count: 0
Uncorrectable Sector Count: 0
Temperature: 33
Start/Stop Count: 1411
Power-On Hours: 49638
Power Cycle Count: 82
Load Cycle Count: 1576Are you seeing details on when the disk failed in system.log or kernel.log?
Also, details on when you removed it and replaced it?
There should also be some information on resyncing (and including errors on why the resyncing failed).
Hi, while the NAS was on, I removed the 3TB drive from #1 and replaced it with a 4TB drive, both are WD red drives. The NAS went through rebuilding step (I think that's what it is called), once it was finished I noticed I couldn't access any of the files. Thats when I went looking and found the volume missing. I have also put the 3TB disk back in the NAS for now, just incase it was the 4TB drive playing up. Is it ok to send you the logs as I don't know what I would be looking at anyway.
Thanks
Terry
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
