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Forum Discussion
ph363
Dec 24, 2018Aspirant
RN31400 - lcd_panic_handle r+7d after 6.9.4
Error recieved after updating through the web admin page. When booting the lcd displays Err: cannot extract properly then goes to the lcd panic message.
I have tried updating to 6.9.4 and 6.9.3...
StephenB
Dec 24, 2018Guru - Experienced User
Did you extract the firmware image from the zip file? Or did you install the zip?
- ph363Dec 24, 2018Aspirant
I extracted the images and put them in the x86 folder.
I've tried 3 usb drives: the current has been sitting at 'booting..' for 45 minutes now.
- StephenBDec 25, 2018Guru - Experienced User
Sorry, I meant during the upgrade attempts before the USB recovery.
If you have a scratch disk, you could try removing the existing disks (labeling by slot) and see if you can do a factory install onto the scratch disk.
If that succeeds, then a USB recovery won't solve your problem (since the flash is intact).
- ph363Dec 25, 2018AspirantThe first update attempt was done through the web admin page where the download, extraction, install, and reboot is done without any user input.
It asked if I wanted to update and reboot, I pressed the yes button, it went down and it never came back online.
I will try installing to another drive. It will boot into tech support mode and it also boots with no drives installed.
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