NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN422 front panel, is it working correctly?
I've only had this unit a short while and so far have been very pleased with it. Today I have noticed something odd.
-System started up as normal this morning and updated AV definitions
-System logs are all green, nothing odd I can see
I noticed all the front panel buttons were lit up, that's the 4 directional buttons and central OK button. The actual LED info panel showed nothing. Never seen this before, in fact I've never used those buttons, carrying out admin work via browser connection
I assumed it was trying to tell me something, and assumed that pressing any button would make it come alive so I could see what was going on.
-None of the buttons responded to a press at all.
-I ended up remotely rebooting the NAS
-Looking in logs once again, no clues
-I've tried and failed to find more info on usage of the front panel, so that's why I'm raising this one here.
Typically, I noticed that my product support optiom expired only a few weeks ago too.
-Firmware is 6.10.1
any advice would be welcomed, thankyou.
Dave
9 Replies
Replies have been turned off for this discussion
Welcome to the forum!
DaveRuk wrote:
-I've tried and failed to find more info on usage of the front panel, so that's why I'm raising this one here.It isn't as well documented as it should be, but is some info on usage of the panel on pages 87-90 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
There is a proximity sensor that should light the buttons when you are near. It's possible that is misbehaving. To activate the directional buttons (and wake up that LCD display), you first press the OK button, or press the Power button once. If that isn't working, you might want to contact paid support (my.netgear.com) - you might need a warranty replacement. While the panel isn't used much, you do want to make sure that you can use the boot menu functions, as they are important if something goes wrong.
DaveRuk wrote:
Typically, I noticed that my product support option expired only a few weeks ago too.
Of course the hardware warranty still applies (which is 5 years for the original purchaser). You could also purchase a software support contract, though I wouldn't do that unless something goes wrong that requires paid support to fix.
DaveRuk wrote:
I've only had this unit a short while
Though you didn't ask: RAID redundancy isn't enough to keep your data safe. Multiple disks can fail, as can the ReadyNAS itself. So it is important to have a backup strategy for your data (keeping at least one other copy on another device).
StephenB - thanks for your reply., you've helped me before, but I think the way accounts work might show me as new now.
The proximity sensor was complete news to me, and I don't think it is mentioned in the product docs at all. In my case I don't think it is working at all though. I was hoping that there was a known cause for all the front panel buttons to be brightly illuminated at the same time, but can't find any reference to that anywhere.
I also tried the "OK" button, then (behind front panel) Power button press. Pressing the centre OK did nothing, but pressing the Power button brought the LCD display up. From there though the front buttons still don't respond at all. I take your point about the boot menu if needed, and it's that sort of thing that concerns me here.
I have to say it feels like the support model has changed perhaps and I am somewhat dismayed that the complimentary support, in any form seemingly, does not align with the product warranty period. Given that right now I am trying to confirm if the unit has a problem which may qualify for warranty replacement, it seems most odd that I cannot easily reach Netgear support who could help in clarifying the issue I've seen.
I've also just tried looking into the paid support option, but on trying to access that, the page doesn't load for me so I am not making any progress really :smileyfrustrated:
I'd actually be really happy if what was happening was due to my lack of awareness of system usage, given what seems to be incomplete product documentation!
DaveRuk wrote:
I have to say it feels like the support model has changed perhaps and I am somewhat dismayed that the complimentary support, in any form seemingly, does not align with the product warranty period. Given that right now I am trying to confirm if the unit has a problem which may qualify for warranty replacement, it seems most odd that I cannot easily reach Netgear support who could help in clarifying the issue I've seen.
I'd actually be really happy if what was happening was due to my lack of awareness of system usage, given what seems to be incomplete product documentation!
I suggest waiting a bit to give JohnCM_S or Marc_V (both Netgear mods) to respond on next steps.
If they agree it is a hardware issue with your NAS, then I suggest going directly to "replace my defective product" in my.netgear.com. If you have trouble finding that link, try
- logging into my.netgear.com
- browsing to https://www.netgear.com/mynetgear/portal/myOnlineTicket.aspx
Make sure your RN422 is registered first, and that you have uploaded your proof of purchase.
You can point Netgear support to this forum thread - which might help, esp, if the mods agree that it's likely hardware.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
