Forum Discussion

Guide

Oct 15, 2016

Solved

RN4220 and the FOURTH complete data loss for TWO years

Hello NTGR team and customers. I would like to tell you a failstory. couple years ago I was looking for a BIG NAS to store backups of my company data. I'd already had several old RND Pro 6 ...

Business Discussions

WingDog
Oct 20, 2016
I obligated to thanks NTGR for help - this time was no data loss and only three days spent to fix problem.

WingDog

Guide

Oct 16, 2016

and what's the next step? next half-year support chatting?

I don't have the sureness. this is the main point - I need sureness, not support chatting. feel the difference.

anyway, I have no more room to copy over data.

WingDog

Guide

Oct 16, 2016

oh my god!more fun!

contact support you said? OKAY

http://support.netgear.ru/general/contact/default.aspx

here it is.

please try to contact support yourself.

probably you need online translator to get this joke.

live chat - link to general page.

support contacts - link to general page.

and the general page has three options:

-presale

-installation help

- RMA

I'm feelimg like Alice in wonderland.

this is business support?

mdgm-ntgr
NETGEAR Employee Retired
Oct 16, 2016
Can you download your logs and send those in (see the Sending Logs link in my sig)?
- WingDog
  Guide
  Oct 16, 2016
  No, I can't - GUI is not working.
  - StephenB
    Guru - Experienced User
    Oct 16, 2016
    WingDog wrote:
    
    No, I can't - GUI is not working.
    
    RAIDar might still be able to download the logs. Did you try that?