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Forum Discussion
RN626X Firmware upgrade problem
I noticed my RN626 indicated a new upgrade was available about 10 days ago. I went ahead and clicked on the upgrade button and didn't think about it until today when I noticed that timemachine backu...
FWIW, you don't need to post serial numbers here unless a mod requests them.
Try powering down the NAS, and remove all the disks (labeling them by slot). Then power up the NAS, and see if it reports a "no disks" status. Also check with RAIDar ( https://kb.netgear.com/20684/ReadyNAS-Downloads ) - it should also discover the NAS and report a no disks status.
If that fails, then the issue is with the NAS chassis itself - so you should contact paid support (my.netgear.com). I'd request an RMA - they will validate that request, and if possible fix your NAS remotely.
If you do see the "no disks" status, then the problem is on the OS partition on the disks. So try an OS reinstall (which partially reinstalls the OS from the NAS flash memory). Pages 146-147 in the hardware manual give you the procedure: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
The OS reinstall doesn't affect your data, but it does modify a couple of configuration settings. It will
- reset the NAS admin password to password
- reset the NAS network configuration to use DHCP, and disable NIC bonding.
- Turn off quota on the volume settings wheel.
Let us know if that helps.
Spoke with support for about 2 hours, could not get the USB recovery disk working because they think there is a bug in the the NetGear recovery tool. After exhausting all options they are sending me a new chassis next day air. While I don't appreciate the time it took to solve the problem I do give a 'attaboy' for the manager that decided the process was taking to much time for the customer and tech support and approved a new chassis expeditiously. Looks like I stumbled into a problem bug that hopefully will be addressed in a newer version of the USB recovery tool.
-d
I have the exact same problem. I upgraded the operating system a few weeks ago and rebooted a day or so ago and it just says booting... I can't get it to go into menu mode either.
This seems to be pretty common. I had the same issue trying to upgrade to 6.10.0, and they eventually sent me a replacement under warranty. I'm guessing that if you can't get to the boot menu it is probably toast.
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