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Forum Discussion
RN626X Firmware upgrade problem
I noticed my RN626 indicated a new upgrade was available about 10 days ago. I went ahead and clicked on the upgrade button and didn't think about it until today when I noticed that timemachine backu...
Spoke with support for about 2 hours, could not get the USB recovery disk working because they think there is a bug in the the NetGear recovery tool. After exhausting all options they are sending me a new chassis next day air. While I don't appreciate the time it took to solve the problem I do give a 'attaboy' for the manager that decided the process was taking to much time for the customer and tech support and approved a new chassis expeditiously. Looks like I stumbled into a problem bug that hopefully will be addressed in a newer version of the USB recovery tool.
-d
I have the exact same problem. I upgraded the operating system a few weeks ago and rebooted a day or so ago and it just says booting... I can't get it to go into menu mode either.
This seems to be pretty common. I had the same issue trying to upgrade to 6.10.0, and they eventually sent me a replacement under warranty. I'm guessing that if you can't get to the boot menu it is probably toast.
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