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Forum Discussion
RND104 Catastrophic Failure
I recently bought an RND104 (2 weeks ago) with the supported WD RED 2Tb NAS drives. I updated the unit to Firmware 6.1.6 and configured my system for RAID10 to provide the best protection possible. All was well for 2 weeks, however when I restarted the unit one day the system reported that the data was degraded on disks 1 and 4 with multiple ATA errors on each drive and the system would rebuild on the other two drives.
As the rebuild was occuring the system then reported ATA errors on disks 2 and 4 and that the system would be shutting down.
The Supplier of the system struggles to believe it is an issue with 4 new drives all of the same specification, Netgear support think it may be a faulty unit, but this is now between the supplier and Netgear.
Meanwhile I am sat here with a two week old expensive tin box that I have rebuilt again but cannot trust the reliability of it in my business.
Anyone have experience of this issue and how to resolve it quickly
As the rebuild was occuring the system then reported ATA errors on disks 2 and 4 and that the system would be shutting down.
The Supplier of the system struggles to believe it is an issue with 4 new drives all of the same specification, Netgear support think it may be a faulty unit, but this is now between the supplier and Netgear.
Meanwhile I am sat here with a two week old expensive tin box that I have rebuilt again but cannot trust the reliability of it in my business.
Anyone have experience of this issue and how to resolve it quickly
1 Reply
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- Have you tested the drives with Wd lifeguard? That will sort out whether it is a drive problem.
If the drives are ok, then Netgear should give you a new chassis.
If the drives are bad, then the supplier should exchange them.
I agree it's frustrating, but I don't understand why this is not easy to sort out.
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