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Forum Discussion
tomswell
Aug 10, 2019Aspirant
RND2110 Duo v2 won't email or accept password after factory reset
On trying to revive Nas i replaced bad drive and have done factory reset multiple times without success. on set-up testing email fails and after "congratulation / success" dialog an admin password d...
- Aug 11, 2019
tomswell wrote:.
Valid user name, password, and email address fail when tested within set-up dialog?
whereas when same is used to utilize mail app authentification works.
I have checked the advanced smtp settings.
So, you made no changes where the NAS automatically filled in the SMTP info for alerts from the password recovery info, and the test works there? That is odd. I don't use email password recovery on any of my NAS, and my DuoV2 is really just there as a reference to answer questions, so I have no experience there. If it works from alerts, I should think that it would really work when it needs to for password recovery. And the Change Admin Password pop-up doesn't have a button to test any change in recovery email, so you can't re-test it.
Which email service are you using?
The DuoV2 is rather old and the firmware is dated, but I would not expect that to adversely affect this. Is it likely you'll ever need password recovery? An OS re-install will reset the password to the default, so you always have that as a fall-back if the email really doesn't work.
tomswell
Aug 11, 2019Aspirant
Indeed , when I used "admin" instead of user name I finally got access to dashboard & setup .
so now I have a handle on the dashboard but ...
Valid user name, password, and email address fail when tested within set-up dialog?
whereas when same is used to utilize mail app authentification works.
I have checked the advanced smtp settings.
Sandshark
Aug 11, 2019Sensei
tomswell wrote:.
Valid user name, password, and email address fail when tested within set-up dialog?
whereas when same is used to utilize mail app authentification works.
I have checked the advanced smtp settings.
So, you made no changes where the NAS automatically filled in the SMTP info for alerts from the password recovery info, and the test works there? That is odd. I don't use email password recovery on any of my NAS, and my DuoV2 is really just there as a reference to answer questions, so I have no experience there. If it works from alerts, I should think that it would really work when it needs to for password recovery. And the Change Admin Password pop-up doesn't have a button to test any change in recovery email, so you can't re-test it.
Which email service are you using?
The DuoV2 is rather old and the firmware is dated, but I would not expect that to adversely affect this. Is it likely you'll ever need password recovery? An OS re-install will reset the password to the default, so you always have that as a fall-back if the email really doesn't work.
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