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Tutor

Dec 24, 2017

RNDP 6000 seems to be short circuiting my UPS

Hello friends, I sure hope somebody can help. And thanks very much in advance.

I have a ReadyNAS Pro 6 RNDP6000. I have 6 2TB drives in it. I protect it with an APC Back-UPS XS1500. It's been working flawlessly for a good long time. I kept the USB connector cable to the UPS for automatic shutdown, just for safety.

Early this morning I found that the UPS was beeping continuously and giving an F02 error. Early researches indicated I might need to replace the UPS, so I bought a new one.

The new UPS gave me another F02 error when I plugged the NAS into it. APS documentation states that this code stands for "F02 - On-Battery Output Short" and is a system fault. (???)

I've got other components plugged in to the new unit; a laptop power supply, a router. The UPS seems to be fine. So now my NAS is the main suspect, because it did the same thing to 2 of them.

Can ANYBODY offer advice? I'm really not sure what to do at this point.

Thank you so very much for any and all advice.

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StephenB
Guru - Experienced User
Dec 25, 2017
What happens if you connect the NAS to the main power and power it on?

If that trips the circuit breaker, you likely have a failed PSU in the NAS.
- KenTanker0us1
  Tutor
  Dec 25, 2017
  Thanks for the reply, Stephen. Yes it trips the circuit breaker. Can the PSU be replaced? Have I lost all the data on my NAS?
  - StephenB
    Guru - Experienced User
    Dec 25, 2017
    The next step is to check into your warranty status. The hardware warranty on the Pro is 5 years for the original purchaser (not transferable). So check your purchase date, and your overall warranty status at my.netgear.com.
    
    If you are in warranty, then Netgear will provide an RMA. If not, then the PSU is replaceable. Sandshark is probably the best resource here on how to do that.
    
    Another option is to get a new x86 OS 6 NAS. You can mount the Pro volume as read-only in the new NAS, so you can off-load the data to backup. https://kb.netgear.com/29957/ReadyNAS-Migrating-disks-from-RAIDiator-4-2-to-ReadyNAS-OS-6-x86
    
    KenTanker0us1 wrote:
    
    Have I lost all the data on my NAS?
    
    Hopefully not, but it's hard to say - I think it depends on whether the PSU failure resulted in a power surge in the NAS chassis. If that happened, then the system board and the hard drives might have been damaged.