RNDU2000 reset admin

Question

&nbsp;Hi,&nbsp;We have forgotten the admin password to our NAS, i've tried to reset it using the os reinstall seen here:&nbsp;https://kb.netgear.com/21100/How-do-I-access-the-boot-menu-on-my-ReadyNAS-Ultra-2-Ultra-2-Plus-or-Pro-2-Duo-v2?article=21100&nbsp;It seems to reset the device (the ip changes) but i still can't log in with the default login admin/netgear1, any ideas?&nbsp;I really appreciate any help I&nbsp;can get.

StephenB · Answer

maxsun&nbsp;wrote:
It seems to reset the device (the ip changes) but i still can't log in with the default login admin/netgear1, any ideas?
&nbsp;

what firmware are you running?
&nbsp;
Are you getting to the username/password prompt?

maxsun · Answer

It's running OS 4, I do get the user/password prompt but the default password doesn't seem to work.

StephenB · Answer

maxsun&nbsp;wrote:
It's running OS 4, I do get the user/password prompt but the default password doesn't seem to work.

Is RAIDar giving you any useful status (version 6.5 is ok for this)

https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar

Also, please confirm that you are browsing to https://nas-ip-address/admin&nbsp;(using the real IP address of course).&nbsp; You do need to explicitly enter the /admin suffix.
&nbsp;
Do you have the add-on for TLS 1.2 support installed?

maxsun · Answer

Thank you so much for your time; unfortunately, it doesn't seem to work even with the /admin suffix; I've tried all these logins:&nbsp;https://kb.netgear.com/1148/What-are-the-default-user-interface-passwords-for-NETGEAR-devices&nbsp;Raider looks like "I gott skick" which means "in good condition."&nbsp;I don't have any addon for tls 1.2, but I'm able to bypass the invalid certificate, so that shouldn't be the issue. I would greatly appreciate any ideas.

StephenB · Answer

maxsun&nbsp;wrote:
I don't have any addon for tls 1.2, but I'm able to bypass the invalid certificate, so that shouldn't be the issue.

No.&nbsp; Most browsers no longer connect using TLS 1.0 - you'd get an SSL version or Cipher mismatch error, and not an certificate error.&nbsp; You can manually configure firefox to connect with TLS 1.0.&nbsp; Or use internet explorer (or edge in IE mode).
&nbsp;
What browser are you using (including the version)?
&nbsp;
maxsun&nbsp;wrote:
Thank you so much for your time; unfortunately, it doesn't seem to work even with the /admin suffix; I've tried all these logins:&nbsp;https://kb.netgear.com/1148/What-are-the-default-user-interface-passwords-for-NETGEAR-devices
&nbsp;

&nbsp;4.2.x firmware defaults to "admin" as the username and "netgear1" as the password.&nbsp; If those aren't working, then either you didn't do the OS reinstall correctly, or there is something else wrong with the web server running in the NAS.
&nbsp;
Do you have a backup of the files on the NAS?

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RNDU2000 reset admin

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