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Forum Discussion
RNDU6000 won't boot - faulty PSU or bricked NAS?
Hi everybody,
I have a Ultra 6000 which has been performing flawlessly for about three years now. I recently upgraded my drivers to 6 x 4TB and that whole process went quite smooth. I lost some data but that was my own fault, not Netgears. However, I did begin to notice (and this might have started before the upgrade) that the NAS occassionaly shut itself down. I'd wake up, try to upload something to the NAS and the FTP software would say it couldn't find the NAS. I'd check on the machine itself and it was just turned off. After turning it back on, it would be fine again. This situation did start to get worse over time, up the point where I am now. Which basically means the NAS has stopped working. When I now turn on the NAS, it either shuts itself down within two seconds or so, or it will stay on, the word 'ReadyNAS' will be displayed but that's it. It won't boot. I can't access the boot menu either. This is very upsetting because I can't access the data which is on the NAS. I know, back it up..but it's hard to back up 10+ TB ;-)
So,I ruled out memory. Can't access boot menu. USB boot recovery also won't work. So I'm looking at either the PSU or an unidentifyable problem. If it's the PSU, I can simply buy a new one and replace it and that's it. Just need to figure out if it actually is the PSU. That's gonna be hard. But let's say it's not the PSU and my NAS is definitely bricked. The drives itself and the data on it, should be fine. I might be able to buy a RNDP6350, which also has six bays. Would I be able to migrate my discs from the RNDU6000 to the RNDP6350? I know it depends on CPU architecture, but I can't find out for sure if they have the same one or not. So I'd appreciate it if you guys can verify this for me.
Also, of course, I'm open to any other suggestions regarding my problem. Also, maybe as a symptom, when I try to boot the NAS and it actually stays on, the fans never go to a lower RPM. Could a faulty PSU cause the NAS to shut itself down and/or not properly boot? I read somewhere at the NAS checks if the PSU is putting out the right volts and amps, and if it doesn't, it won't boot.
Please let me know if you need any more information.
With best regards,
Ruud
I have a Ultra 6000 which has been performing flawlessly for about three years now. I recently upgraded my drivers to 6 x 4TB and that whole process went quite smooth. I lost some data but that was my own fault, not Netgears. However, I did begin to notice (and this might have started before the upgrade) that the NAS occassionaly shut itself down. I'd wake up, try to upload something to the NAS and the FTP software would say it couldn't find the NAS. I'd check on the machine itself and it was just turned off. After turning it back on, it would be fine again. This situation did start to get worse over time, up the point where I am now. Which basically means the NAS has stopped working. When I now turn on the NAS, it either shuts itself down within two seconds or so, or it will stay on, the word 'ReadyNAS' will be displayed but that's it. It won't boot. I can't access the boot menu either. This is very upsetting because I can't access the data which is on the NAS. I know, back it up..but it's hard to back up 10+ TB ;-)
So,I ruled out memory. Can't access boot menu. USB boot recovery also won't work. So I'm looking at either the PSU or an unidentifyable problem. If it's the PSU, I can simply buy a new one and replace it and that's it. Just need to figure out if it actually is the PSU. That's gonna be hard. But let's say it's not the PSU and my NAS is definitely bricked. The drives itself and the data on it, should be fine. I might be able to buy a RNDP6350, which also has six bays. Would I be able to migrate my discs from the RNDU6000 to the RNDP6350? I know it depends on CPU architecture, but I can't find out for sure if they have the same one or not. So I'd appreciate it if you guys can verify this for me.
Also, of course, I'm open to any other suggestions regarding my problem. Also, maybe as a symptom, when I try to boot the NAS and it actually stays on, the fans never go to a lower RPM. Could a faulty PSU cause the NAS to shut itself down and/or not properly boot? I read somewhere at the NAS checks if the PSU is putting out the right volts and amps, and if it doesn't, it won't boot.
Please let me know if you need any more information.
With best regards,
Ruud
42 Replies
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You will need Netgear's help to migrate the disks. The RN316 uses 6.2.x firmware, the Pro-6 uses 4.2.x firmware. The file system and the linux versions are completely different. You will also need enough storage to back up your data.mazerj wrote: Any luck with this? My ReadyNAS Pro 6 blew it's PSU last night (RNDP6000; 2 months out of the 5yr warranty; 6x2TB, XRAID, I can't check radiator version, since it's dead and I foolishly didn't write it down somewhere).
I just ordered an empty RN316 -- netgear tech support said I can transfer the drives to this unit and recover everything. I was just wondering if anyone on the forum has actually done this? The netgear FAQ indicates this should be possible as long as the old and new systems have the same architetcture -- the Pro 6 was running an x86 version of radiator, the RN216 has an Atom CPU, which I assume still counts as x86, so this seems like it should work. The unofficial FAQ indicate the new unit has to be running a >= version of RAIDiator as well, which should be case out of the box.
I just thought I'd double check on the forum to see if there are any gotchas or things to look out for before I do this (everytime I don't something goes wrong... My plan is to simply pull and label the drives and then slot them into the new RM316 in the same order and boot. Hopefully the new unit will be here tomorrow. After reading the FAQs, I'm going to assume the brand new unit has the latest firmware and mine hasn't been updated in at least a year, so I'm going to skip the "update firmware with spare drive" step, but otherwise follow the guide at http://www.rnasguide.com/2011/03/26/migrating-your-disks-from-one-readynas-to-another-readynas-on-the-same-platform.
Anyone see a problem there?
Thanks!
So the short answer is that the faqs you read don't apply to this particular migration, and you can't simply plug in your old disks and have everything work.- Hi Mazerj,
Kindly check this link: http://kb.netgear.com/app/answers/detai ... libQ%3D%3D
Since you have already contacted Netgear Support, if ever they have given you any steps then you could just follow it. Otherwise, contact them again for assistance. :D StephenB wrote:
You will need Netgear's help to migrate the disks. The RN316 uses 6.2.x firmware, the Pro-6 uses 4.2.x firmware. The file system and the linux versions are completely different. You will also need enough storage to back up your data.mazerj wrote: Any luck with this? My ReadyNAS Pro 6 blew it's PSU last night (RNDP6000; 2 months out of the 5yr warranty; 6x2TB, XRAID, I can't check radiator version, since it's dead and I foolishly didn't write it down somewhere).
I just ordered an empty RN316 -- netgear tech support said I can transfer the drives to this unit and recover everything. I was just wondering if anyone on the forum has actually done this? The netgear FAQ indicates this should be possible as long as the old and new systems have the same architetcture -- the Pro 6 was running an x86 version of radiator, the RN216 has an Atom CPU, which I assume still counts as x86, so this seems like it should work. The unofficial FAQ indicate the new unit has to be running a >= version of RAIDiator as well, which should be case out of the box.
I just thought I'd double check on the forum to see if there are any gotchas or things to look out for before I do this (everytime I don't something goes wrong... My plan is to simply pull and label the drives and then slot them into the new RM316 in the same order and boot. Hopefully the new unit will be here tomorrow. After reading the FAQs, I'm going to assume the brand new unit has the latest firmware and mine hasn't been updated in at least a year, so I'm going to skip the "update firmware with spare drive" step, but otherwise follow the guide at http://www.rnasguide.com/2011/03/26/migrating-your-disks-from-one-readynas-to-another-readynas-on-the-same-platform.
Anyone see a problem there?
Thanks!
So the short answer is that the faqs you read don't apply to this particular migration, and you can't simply plug in your old disks and have everything work.
Now I'm really confused and a bit nervous after arranging for the RN316 to be overnighted to me -- can 6.2.x machines access 4.2.x filesystems at all? If not, then I'd say I'm screwed. And if so, what on earth were the tech support people talking about?
I'm perfectly fine with just getting the RN316 to mount the old partitions temporarily so I can copy the data off over NFS and then reformat the drives.. Can 6.2.x mount old format drives in some sort of legacy mode for reading off the data only? Is there any info on this on-line so I can poke around (and sleep tonight..)?- Hi mazerj,
Since the ReadyNAS Pro 6 and RN316 are both Intel-based ReadyNAS, all I know is its possible that you could insert your existing drives from the ReadyNAS Pro 6 to the new RN316 bays accordingly from which you have pulled it out. Make sure that the new RN316 is still off while you insert your existing drives. Then, power on your new RN316 and you should be able to access the data. BE SURE to COPY/BACKUP your data right away once you were able to access it. Then after backing up the data, factory reset the new RN316 and proceed with the initial setup. finally, restore the data you have backed up.
If you are hesitant in what I have suggested, it would be best that you do it with Netgear Support over the phone for guidance: http://support.netgear.com/general/contact/#tab-call Ixa wrote: Hi mazerj,
Since the ReadyNAS Pro 6 and RN316 are both Intel-based ReadyNAS, all I know is its possible that you could insert your existing drives from the ReadyNAS Pro 6 to the new RN316 bays accordingly from which you have pulled it out. Make sure that the new RN316 is still off while you insert your existing drives. Then, power on your new RN316 and you should be able to access the data. BE SURE to COPY/BACKUP your data right away once you were able to access it. Then after backing up the data, factory reset the new RN316 and proceed with the initial setup. finally, restore the data you have backed up.
If you are hesitant in what I have suggested, it would be best that you do it with Netgear Support over the phone for guidance: http://support.netgear.com/general/contact/#tab-call
That makes sense -- my recollection is that the readynas boots from HHD, not flash, but uses flash when there's no OS on the disks (initial config etc). So perhaps the 4.2.x installed on the HDDs will work on the RN3216 hardware well enough to backup the data.. I'll call support before I do anything once the new unit arrives tomorrow.
Thanks.- What I suggest you do is put a spare disk (must not be from your array) in the 316, update the firmware on the 316 to the latest, verify the update is successful, power down, remove the spare disk, then move your disks across (keep the order the same) and power on the system normally. It should come up so that you can copy your data off.
The NAS will detect that the drives have the old OS on them and boot the old OS off the drives so you can copy the data off.
Once you've backed up your data and verified the backup is good, you can then do a factory default (wipes all data, settings, everything) and restore your data from backup. mdgm wrote: What I suggest you do is put a spare disk (must not be from your array) in the 316, update the firmware on the 316 to the latest, verify the update is successful, power down, remove the spare disk, then move your disks across (keep the order the same) and power on the system normally. It should come up so that you can copy your data off.
The NAS will detect that the drives have the old OS on them and boot the old OS off the drives so you can copy the data off.
Once you've backed up your data and verified the backup is good, you can then do a factory default (wipes all data, settings, everything) and restore your data from backup.
Thanks! That makes perfect sense -- one last question, though -- do I really need to update the firmware first if I'm going to do the recovery off the 4.2.x living on the drives? No big deal to do it, I'm just wondering...- Well that depends on what firmware comes on the replacement NAS. If it is very old then it would probably be advisable. There have been improvements to handling booting the old os off the disks over time.
- fair enough... wish me luck :-)
mdgm wrote: Well that depends on what firmware comes on the replacement NAS. If it is very old then it would probably be advisable. There have been improvements to handling booting the old os off the disks over time.
No joy -- upgrade the firmware and replaced the temp drive with the 6 from the readynas pro 6 keeping the order the same. It booted, requested an IP from the dhcp server and displays "ERR: Could not properly extract" on the LED display. Responds to pings, but the web gui isn't active.
Any suggestions before I call tech support and try to open a ticket on this?
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