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Forum Discussion
Scrub Volume Command failed
Hi, I started scrub many days ago, it still says that it is running: Scrubbing in progress: 21.97% completed. Now I try on stop it, I get error, red cross: There was an error in volumes. ...
The RN102 firmware is still new, so it is possible that something else disrupted the scrub. But it is still good to check.
-You can see the SMART stats from the browser.
(a) Download the logs to your PC and look at volume.log (it is a text file, so notepad will work fine). The stats you care about are reallocated sectors, current pending sector count, and uncorrectable sector count.
(b) Also, hover your mouse over each drive in the RN102 picture in the center of the system/volumes tab. That will show you ATA errors (which are not SMART, but are still useful to see).
Your disk is on the RN102 HCL, and designed for home NAS by WDC - so there should be no problem with either Netgear support or WDC. If the drive is failing, WDC would replace it with a re-certified drive. In my experience most sellers will exchange disks for new ones with no questions asked (within a short window of the purchase date). I only buy disks from sellers that will do that.
Overall, keep in mind that people are more likely to post their complaints about support than praise. I haven't needed to use them myself, but I certainly wouldn't hesitate to do so.
-You can see the SMART stats from the browser.
(a) Download the logs to your PC and look at volume.log (it is a text file, so notepad will work fine). The stats you care about are reallocated sectors, current pending sector count, and uncorrectable sector count.
(b) Also, hover your mouse over each drive in the RN102 picture in the center of the system/volumes tab. That will show you ATA errors (which are not SMART, but are still useful to see).
Your disk is on the RN102 HCL, and designed for home NAS by WDC - so there should be no problem with either Netgear support or WDC. If the drive is failing, WDC would replace it with a re-certified drive. In my experience most sellers will exchange disks for new ones with no questions asked (within a short window of the purchase date). I only buy disks from sellers that will do that.
Overall, keep in mind that people are more likely to post their complaints about support than praise. I haven't needed to use them myself, but I certainly wouldn't hesitate to do so.
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