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Forum Discussion
Single domain user cannot access shares
I have two ReadyNAS 2120 devices, both of which are running Firmware v6.5.0. They have also been joined to my domain with shares and home folders available to domain users. Regarding the home folde...
I decided to spend some time looking through the logs of the ReadyNAS and I came across something peculiar in the auth.log file...
Jun 01 16:43:52 READYNAS5 smbd[13890]: pam_unix(samba:account): could not identify user (from getpwnam(slw))
The user's domain username is "sxh". However, up until last fall, her username was "slw" and was changed after she got married. My thought is that the ReadyNAS is trying to use her old username for whatever reason. Surprisingly, I can see the ReadyNAS shares if I use the "slw" username, but that username does not work anywhere else inside of the domain for obvious reasons (i.e., it was changed to "sxh"). Furthermore, when the shares appear using the "slw" username, everything is there except for her home folder.
I believe this is why she is unable to access the ReadyNAS using her domain login credentials (i.e., "sxh"). This also explains why she is the only one affected. However, I'm not sure how to go about getting the ReadyNAS to forget her old username.
Please advise.
- Chris
Hello CRPearce,
Was she able to get to the shares before the NAS updated to 6.5.0? Was she using the "sxh" username already before the 6.5.0?
Regards,
JennC,
She was unable to get to the shares before updating to 6.5.0 last week. She has been using "sxh" as her username since end of last year, so yes, before the update.
- Chris
Hello CRPearce,
Have you tried support center? Maybe it's about time for you to check this with them, it may need to be checked from the backend and fix it from there.
Regards,
JennC,
Are you referring to the 90-day complimentary support? If so, that is no longer an option for me. I would need to purchase a support contract.
Is there some sort of synced user cache that can be cleared/reset and then resynced? It's as if the ReadyNAS never fully recognized the changed username. Home folders for "slw" and "sxh" were automatically created, but only "slw" (i.e., the old username) can authenticate and view shares, but no home folder(s) appear as a share available for mapping.
Something is stuck in the RN's craw...
- Chris
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