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manitooo's avatar
manitooo
Aspirant
Oct 29, 2014

[SOLVED] Ready NAS Duo unaccessible after a resync

Hello,

A few days ago, I've received a warning about a resync that have to be done on the NAS
I clicked on it, This warns me about the background task and the fact that the NAS will still be accessible.

36 hours later :
- no frontview access
- no ping response
- no reachable via Raidar
- blue led is still on
- green led are on but not so bright (I sync they might blink to fast for me that leads to a low light intensity)

What should I do ?
- do I have to shut it down ?
- do I have to let it work (besides the fact that I have no clue of what it is currently doing ?

NB : both smart+ where OK before starting the resync process.

Best regards,
Manitooo

14 Replies

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Well, I think a non-zero current pending sector count is enough in itself to suggest a disk needs replacing.
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    mdgm wrote:
    Well, I think a non-zero current pending sector count is enough in itself to suggest a disk needs replacing.
    Its a count of sectors that couldn't be read - if the errors had happened on a write, they would have been reallocated. So a small non-zero count is the same as a small number of reallocated sectors. Of course in both cases there are potentially a lot more failures with sectors that haven't been accessed recently. Also, disks can misbehave in ways that don't show up as horrible SMART stats. So if people are seeing hangs/poor performance, etc. then the disk might well be bad even if the stats look decent. The threshold for replacement is to some degree a personal decision (like most risk management).

    But this case is not in the gray zone - ~525 pending sectors means the disk is bad.
  • OK, it has boot this night then went stuck this morning.. the DISK 1 smart + indicator is increasing...

     SMART Information for Disk 1

    Model: WDC WD20EARS-00MVWB0
    Serial: WD-WCAZA2025471
    Firmware: 51.0AB51

    SMART Attribute

    Raw Read Error Rate 2979
    Spin Up Time 1241
    Start Stop Count 54
    Reallocated Sector Count 0
    Seek Error Rate 0
    Power On Hours 33152
    Spin Retry Count 0
    Calibration Retry Count 0
    Power Cycle Count 52
    Power-Off Retract Count 51
    Load Cycle Count 1728623
    Temperature Celsius 39
    Reallocated Event Count 0
    Current Pending Sector 526
    Offline Uncorrectable 25
    UDMA CRC Error Count 0
    Multi Zone Error Rate 3324

    ATA Error Count 18

    Extended Attribute

    Hot-add events 0
    Hot-remove events 0
    Lp stat events 65615
    Power glitches 0
    Hard disk resets 0
    Retries 0
    Repaired sectors 0




    I will stop it now (before trying to boot it again.. will try to save data a find a new HDD..
    on my other nas, Hitachi HDD seems to be stronger than WD...

    I hope that the NAS can boot correctly when only the DISK 2 is in !
  • After shuting down the NAS, and removing the disk 1.. all is ok... I just get the time to find an other HDD and make a quick backup on the other NAS.. sorry for the delayed answer. Thank you very much for your time and help.

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