Hello,I'm not sure how to go on. I've a RN102 with 2 3TB WD RED disks (WD30EFRX) inside.Yesterday I tried to setup for the first time but I got an IP different from my home network. So I changed ip on the NAS according to my network.After that the NAS was unreachable. Therefore I decided to make a factory reset and now I can't find my NAS anymore.2 Questions: a) How long does it approximately take to make a factory reset with the above inventory using brand new disks?b) is there a possibility to do a boot using usb-drive with firmware installed on?Hope somone could answer my questions

a) It shouldn't take long to do a factory reset. Just minutes.b) That is a last resort. It is safer where possible to let us remote in and have a look.Could you:1. Open a support case (go to support.netgear.com and choose the email link on the contact us page)2. Acknowledge your acceptance of our remote access policy: http://kb.netgear.com/app/answers/detail/a_id/20932/~/netgear-remote-access-policy3. Place your NAS in tech support mode (http://kb.netgear.com/app/answers/detail/a_id/22892/~/how-do-i-access-the-boot-menu-on-my-readynas-102-or-312%3F)4. Put the 5-digit ID found in the info (far right) column in RAIDar in the support case5. Let me know the case number.I think i know what the issue is and if it is what I suspect it is it should be a quick fix.

Hello again,sorry for the delay but I had to leave for a few hours. The case number is 23673790 but I can't find the 5-digit ID.The NAS is now in tech support mode.RegardsFranz-Georg

fneurieser wrote:...but I can't find the 5-digit ID...Are you saying it isn't showing up in RAIDar?Or that you don't know how to install/use RAIDar?

Yes it doesn't show up in RAIDar!

Is your NAS unit connected to your router?

[SOLVED] RN102 - Problems?! #23673790

17 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Aug 10, 2014
a) It shouldn't take long to do a factory reset. Just minutes.
b) That is a last resort. It is safer where possible to let us remote in and have a look.

Could you:
1. Open a support case (go to support.netgear.com and choose the email link on the contact us page)
2. Acknowledge your acceptance of our remote access policy: http://kb.netgear.com/app/answers/detail/a_id/20932/~/netgear-remote-access-policy
3. Place your NAS in tech support mode (http://kb.netgear.com/app/answers/detail/a_id/22892/~/how-do-i-access-the-boot-menu-on-my-readynas-102-or-312%3F)
4. Put the 5-digit ID found in the info (far right) column in RAIDar in the support case
5. Let me know the case number.

I think i know what the issue is and if it is what I suspect it is it should be a quick fix.
fneurieser
Aspirant
Aug 10, 2014
Hello again,

sorry for the delay but I had to leave for a few hours. The case number is 23673790 but I can't find the 5-digit ID.
The NAS is now in tech support mode.

Regards
Franz-Georg
StephenB
Guru - Experienced User
Aug 10, 2014
fneurieser wrote:
...but I can't find the 5-digit ID...
Are you saying it isn't showing up in RAIDar?

Or that you don't know how to install/use RAIDar?
fneurieser
Aspirant
Aug 10, 2014
Yes it doesn't show up in RAIDar!
mdgm-ntgr
NETGEAR Employee Retired
Aug 10, 2014
Is your NAS unit connected to your router?
fneurieser
Aspirant
Aug 10, 2014
yes
mdgm-ntgr
NETGEAR Employee Retired
Aug 10, 2014
Maybe you have a bad disk then.
fneurieser
Aspirant
Aug 10, 2014
both disks a brand new, why did it work yesterday?
fneurieser
Aspirant
Aug 10, 2014
mdgm wrote:
Maybe you have a bad disk then.

and what did you mean when saying

I think i know what the issue is and if it is what I suspect it is it should be a quick fix.
?
mdgm-ntgr
NETGEAR Employee Retired
Aug 10, 2014
Well I think I may have guessed wrong.

Can you boot into tech support mode if you remove the disks?