Forum Discussion

Apprentice

May 09, 2017

Solved

Surveillance App Will Not Start|Apps Missing In Admin Page|Cannot rebuild App List

Hi there I have been digging through the forums on solutions to what seems to be a common problem at the moment - cannot start surveillance app, apps icons all missing and cannot rebuild the list as ...

Installation & Upgrade

yoban
Aug 07, 2017
Hi all,
Well I found some storage in a mates NAS as the only solution I could come up with is a factory reset.
Did this and all working again. Took the upgrade to 6.7.5 and all working. did one more reset and we are away again.
Now I need to get my Surveillance license key reactivated...ahhhh.
Paul

Amidala

NETGEAR Expert

May 10, 2017

Before I also found a similar problem, you can try to clear the browser's cache.

yoban
Apprentice
May 11, 2017
Amidala wrote:
Before I also found a similar problem, you can try to clear the browser's cache.

sorry missed this the first time round - have done so with chrome and no luck still get the error message posted above in screenshot. Also tried MS Edge and get:

Hmm, we can’t reach this page.
Try this
Make sure that you’ve got the right web address: http://192.168.1.3:5100
Can ping the NAS, but will see if it is a port issue.
- yoban
  Apprentice
  May 12, 2017
  Hi there, have sent my logs in to see if the is anything contained within them that may point to a resolution. It would seem like a reset is possibly my only option.
  Thanks in advance.
  - mdgm-ntgr
    NETGEAR Employee Retired
    May 19, 2017
    In packages.log I see
    
    ii php5 5.4.4-14+deb7u11 all server-side, HTML-embedded scripting language (metapackage) ii php5-cli 5.6.29+dfsg-0+deb8u1 amd64 command-line interpreter for the php5 scripting language
    
    It would be best if these were on the same version of php
    
    I guess that could be part of the problem if PHP was partially updated and broke something.