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Coulson73's avatar
Coulson73
Aspirant
Oct 26, 2016
Solved

Cannot Access Admin Page

Hi All, 

 

Model RN10400

Firmware Version 6.6.0

 

 

Had an issue where the the Ready NAS had a spin draw +4 error on the screen (sorry can't remeber the full dispaly that was on the screen).  Wasn't able to access the readynas via web gui, saying it was un responsive.

Hard rebooted by pulling power cable from the back. 

 

Device booted up ok and could see all the devices.  However I am now unable to access the admin page and plex isn't working.

 

If I click on manage my device and then admin it comes up with the message - 

 

The admin page can only be accessed on local network. If you believe you are on the local network then try the following ip address 192.168.1.65

When I click on the IP Address link it says - 

 

This site can’t be reached

192.168.1.65 refused to connect.

 

The IP is the same one that is showing on the Ready Nas display.  

It is also the one showing in the router connected devices,

 

I can ping the IP address with no issues,

 


C:\Users\couls>ping 192.168.1.65

Pinging 192.168.1.65 with 32 bytes of data
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64
Reply from 192.168.1.65: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\couls>

 

The setup is Router, Powerline device,  Switch - PC, Readynas,  CCTV

 

The PC has full connectivity so does the CCTV.  I can get to the ReadyNAS, all the disks are there and can view all the files on them, just cannot connect to the readynas ip address or admin page.

 

Any help would be appreciated.

 

 

 

  • It seems the http/s service was broken. This should now be fixed.

18 Replies

Replies have been turned off for this discussion
  • An update.  I have reloaded/reset the OS via the boot menu.  I can now get plex up.  

     

    However still can't connect to the admin page.  It tries to load it, but fails.

    Now getting the message Readynas Admin page is offline. 

     

    Any ideas?

     

    • StephenB's avatar
      StephenB
      Guru - Experienced User

      What status is RAIDar giving?

       

      Can RAIDar download the logs?

      • Coulson73's avatar
        Coulson73
        Aspirant

        Raidar status is healthy.

         

        Can download the logs from there,

         

        Which logs do you need?

    • Coulson73's avatar
      Coulson73
      Aspirant

      Anyone else able to have a look.

       

      Have given Netgear the code and it is still in Tech Support mode, but no one has got back to me about this :(

       

      If I have to factory reset the device, do I then factory re-set, then power off, then put the disks in, power up, so it keeps all the data on the disks?

      Have a few TB of data on the disks so don;t want to lose that.

      Could always put a new disk in then the other 3 as only using 3 out of the 4 bays at moment.

       

      May have to try a factory reset if noone gets back to me soon :(

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        Coulson73 wrote:

        Have given Netgear the code and it is still in Tech Support mode, but no one has got back to me about this :(

         


        Maybe send a followup to the Netgear person.

         

        You could also PM JennC and tell her the case number.

  • Cheers for that. Haven't got a case number as was given via pm to a netgear mode on here.

    Will leave a day or so and follow up if no response
    • JennC's avatar
      JennC
      NETGEAR Employee Retired

      Hello Coulson73,

       

      I currently do not see any case number opened under your profile. Do you remember the name of the support person you have contacted?

       

      Regards,

      • Coulson73's avatar
        Coulson73
        Aspirant

        Hi JennC

         

        Mdgm asked me to send in the logs, which I did to the email address, then via pm he asked me to send in the Support code on the my readynas, which I sent to him via pm.

         

        I haven't been given a support number unfortunately.

         

        Regards,

         

        Neil

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