Forum Discussion

Aspirant

Oct 26, 2016

Solved

Cannot Access Admin Page

Hi All, Model RN10400 Firmware Version 6.6.0 Had an issue where the the Ready NAS had a spin draw +4 error on the screen (sorry can't remeber the full dispaly that was on the screen). W...

Desktop client

mdgm-ntgr
Nov 04, 2016
It seems the http/s service was broken. This should now be fixed.

Coulson73

Aspirant

Nov 01, 2016

Cheers for that. Haven't got a case number as was given via pm to a netgear mode on here.

Will leave a day or so and follow up if no response

JennC
NETGEAR Employee Retired
Nov 01, 2016
Hello Coulson73,

I currently do not see any case number opened under your profile. Do you remember the name of the support person you have contacted?

Regards,
- Coulson73
  Aspirant
  Nov 01, 2016
  Hi JennC
  
  Mdgm asked me to send in the logs, which I did to the email address, then via pm he asked me to send in the Support code on the my readynas, which I sent to him via pm.
  
  I haven't been given a support number unfortunately.
  
  Regards,
  
  Neil
  - JennC
    NETGEAR Employee Retired
    Nov 01, 2016
    Hello Coulson73,
    
    I see. That is because he is from the community. I suggest you wait for his update.
    
    Regards,