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Forum Discussion

yoban's avatar
yoban
Apprentice
May 09, 2017
Solved

Surveillance App Will Not Start|Apps Missing In Admin Page|Cannot rebuild App List

Hi there I have been digging through the forums on solutions to what seems to be a common problem at the moment - cannot start surveillance app, apps icons all missing and cannot rebuild the list as ...
Installation & Upgrade
  • yoban's avatar
    yoban
    Aug 07, 2017

    Hi all,

    Well I found some storage in a mates NAS as the only solution I could come up with is a factory reset.

    Did this and all working again. Took the upgrade to 6.7.5 and all working. did one more reset and we are away again.

    Now I need to get my Surveillance license key reactivated...ahhhh.

    Paul

Amidala's avatar
Amidala
NETGEAR Expert
May 10, 2017

I want to know，what is the version of this app?

  • yoban's avatar
    yoban
    Apprentice
    May 10, 2017

    Hi there,

    Thanks for your response as I realised I have bundled a number of issues in this query that all seem to be related.

    I am running v1.4.3-16 of readynas surveillance.

    I have attached some screenshots of my issues:

    error.PNGerror2.PNG

    error3.PNG

     

    When I try to launch the application from the admin page, I get the following:

    This site can’t be reached

    192.168.1.3 refused to connect.

    • yoban's avatar
      yoban
      Apprentice
      May 10, 2017

      Hi all,

      I just used raidar to run diagnostics and found this message:

       

      Logs

      • 2017-04-01 11:49:26: home.mount: Directory /home to mount over is not empty, mounting anyway.

      Not sure if this is helpful or not

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        May 10, 2017
        yoban wrote:
         Logs
        • 2017-04-01 11:49:26: home.mount: Directory /home to mount over is not empty, mounting anyway.

         

        The home folders on the data volume are also mounted using /home as a mount point so the OS can access it.   Normally the /home mount point itself is empty, but on your system it is not.

         

        If your issue is caused by a filling OS partition, then this message could be relevant.  It depends on how much data is actually in /home.

         

        If you have ssh access enabled, you can take care of this issue yourself, otherwise you would need support's help.  The procedure is here: https://community.netgear.com/t5/ReadyNAS-in-Business/Firmware-6-6-0-amp-6-6-1-error-in-Diag-report-from-Raidar/m-p/1210304/highlight/true#M6047

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