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Forum Discussion

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
May 12, 2018

Hi inforcer36,

 

Welcome to the Community!

 

Do you have any apps running on the NAS? That is usually the cause for full root. 

 

It appears that you have a lifetime chat support on your NAS. It will be best to contact NETGEAR support via chat. They should be able to fix it without data loss.

 

Regards,

inforcer36's avatar
inforcer36
Aspirant
May 12, 2018

well I was running  the log analyser, plex, and antivirus. When i first got in and saw i had a problem i was able to remove Plex, but now I can't do anything with any other apps, can't install, activate or even see apps that are installed.

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    May 15, 2018

    Hi inforcer36,

     

    Can you download the logs? If you can, you may provide it to us so we can check it. You may check this link for the procedure on how you can send it.

     

    Regards,

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    May 18, 2018

    Hi inforcer36,

     

    Were you able to send the logs? You may just send the logs to us so we can further check the issue.

     

    It will also be best to contact support via chat. They should be able fix this as well.

     

    Regards,

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