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Forum Discussion
Jack_A_Lope
Dec 22, 2014Aspirant
UI offline after attempt uninstall app on 6.2.1
After my update I did not seem to have a problem. My problem occurred after installing then uninstalling the application 'Contacts and Calendars Server'. I can now no longer log into the admin web pag...
MarcusF
Dec 22, 2014NETGEAR Employee
Jack_A_Lope wrote:
Problems did occur after a reboot after uninstalling the app. During the uninstall, the process kept "spinning" (would disconnect from the device and said it could not access it. That went on for about a half hour.) During that time I did not have access to the UI. I tried closing the browser and reopen it, but that did not let me have access to the UI. I then reboot and I then got messages that said that the browser could not connect. It would not even come up with a login window. And that is where I am now. No control to the RN104, but i still have access to the data. I only have the antivirus and the SMB apps installed. (If you don't count the calendar/contact app that did not uninstall that started this whole string of events for me.)
This sounds like the app has affected the apache config. Have you tried an OS Reinstall from boot menu. http://kb.netgear.com/app/answers/detail/a_id/22891 (this does not erase data, resets some OS files, network config and admin password)
We have put in protection in the past to stop this sort of occurrence relating to an app but will get this app tested to see if there is something else.
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