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Jack_A_Lope's avatar
Jack_A_Lope
Aspirant
Dec 22, 2014

UI offline after attempt uninstall app on 6.2.1

After my update I did not seem to have a problem. My problem occurred after installing then uninstalling the application 'Contacts and Calendars Server'. I can now no longer log into the admin web page at all. When I try to get to it via a browser, it says it does not connect. There is no login window that pops up, nothing. I have no access to controlling the RN104 any more. I can see my files on the various shares but but I cannot access the admin interface at all.

Problems did occur after a reboot after uninstalling the app. During the uninstall, the process kept "spinning" (would disconnect from the device and said it could not access it. That went on for about a half hour.) During that time I did not have access to the UI. I tried closing the browser and reopen it, but that did not let me have access to the UI. I then reboot and I then got messages that said that the browser could not connect. It would not even come up with a login window. And that is where I am now. No control to the RN104, but i still have access to the data. I only have the antivirus and the SMB apps installed. (If you don't count the calendar/contact app that did not uninstall that started this whole string of events for me.)

62 Replies

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  • Hi,

    Thank you. I just put my readynas into tech support mode and send the required information to the tech support. Waiting on tech support to login and tell me the next steps.

    Thanks
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Support has sent you an email. You do not have the app uninstallation problem, but rather a different one.

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