Ultra 6 - Disk 1 Dead, Disk 2 Dead? (#22070141) (Solved)

Excellent support from Netgear. I cannot praise them enough. I got a call from Level 2 support then after they Telnetted into my NAS I got a call and email from Level 3 support with an action plan.

Here it is:

1. Please hot-add a new brand disk to bay 1 to re-sync it, during the disk1 re-syncing, please don’t turn off the NAS;

2. Because the disk 2 has some ATA error, so maybe the system will be hang during the disk 1 re-syncing;

If the system is hang, please turn off the NAS,

then you need clone disk 2,

then reboot the NAS with new disk 2, disk 3, 4, 5 and disk 6

then re-hot-add a disk to bay 1 to re-sync it



3. If the NAS is not hang when/after the disk 1 re-synced , then remove disk 2 and hot-add a new brand disk to bay 2 to re-sync.



If you have any questions, please feel free to send Email to me, thanks again for your help.

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Seems disk 2 being "dead" was not the case. Some ATA errors but not dead. It's online and active now since Level 3 support did a few "things". I still may have to clone disk 2 but that's minor compared to what I thought I faced.

I will update this thread after I perform the steps mentioned. Thanks to those here who made suggestions.

Dave-