Forum Discussion

Aspirant

Apr 21, 2016

Unable to access RN10200 (solved after some issues)

Hello Everyone, I had powered off my NAS for 3-4 days and now when I powered it on, I was unable to access the admin page https://192.168.2.5/admin/ or any share, but the NAS was ping-able. I...

10200

ReadyNAS OS 6 on Legacy models

BrianL2

NETGEAR Employee Retired

Apr 21, 2016

Hi vikas027,

Welcome to the community!

Thank you for sharing your resolution to the issue that you've encountered. We also appreciate your contribution to the community.

Though we're not sure what caused this issue on your device, if you could give us a copy of your complete system device logs, we might find something.

Kind regards,

BrianL
NETGEAR Community Team

vikas027

Aspirant

Apr 22, 2016

Hi Brian,

I can't see a way to attach logs here. Please download the complete logs from here.

You will see that a volume was degraded and then resynced. This was because I took out one of the HDDs (after I couldn't connect) fearing the loss of my data.

Hope this helps.

Cheers,

Vikas

StephenB
Guru - Experienced User
Apr 22, 2016
vikas027 wrote:

Hi Brian,

I can't see a way to attach logs here.

That's because you are supposed to email them to Netgear. http://kb.netgear.com/app/answers/detail/a_id/21543/~/how-do-i-send-all-logs-to-readynas-community-moderators%3F
- vikas027
  Aspirant
  Apr 22, 2016
  Thank you Stephen, I just did that now.
  - BrianL2
    NETGEAR Employee Retired
    Apr 28, 2016
    Hi vikas027,
    
    Since the unit has been running for quite some time and used a lot of Firmwares, it would have been better if the data have been backed up, unit been factory restored (because its still uses the old leafsize) and restore your data. Also, the logs showed snapshots that are not upgraded.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team