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Forum Discussion
danesol
Feb 15, 2022Aspirant
Unable to connect using a browser
All of a sudden when I try and access either the admin page or my own share, i get this message using EDGE or Google Chrome; This site can’t provide a secure connection 192.168.0.10 uses an unsu...
StephenB
Feb 15, 2022Guru - Experienced User
danesol wrote:
The Nas drive appears not to be able to check for UPDATES either or send email alerts
What firmware are you running?
danesol wrote:
All of a sudden when I try and access either the admin page ... i get this message using EDGE or Google Chrome;
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
The client and server don't support a common SSL protocol version or cipher suite.
Plenty of other folks reporting this. Always a good idea to look for that before starting a new thread. Older ReadyNAS (including the Duo) only support TLS 1.0 for HTTPS connections. Most browsers have (very) recently dropped support for TLS 1.0 and TLS 1.1. So there isn't a common protocol version anymore - and therefore no connection is made.
For now, you can still use internet explorer. If you don't have that, you can alternatively install an old version of firefox (94.0.2) that will work. https://support.mozilla.org/en-US/kb/install-older-version-firefox Make sure you immediately change the settings to disable automatic updates.
Keep an eye out here, as there might be better options in the future.
- danesolFeb 15, 2022Aspirant
Thanks for the reply
StephenB wrote:
danesol wrote:The Nas drive appears not to be able to check for UPDATES either or send email alerts
What firmware are you running?
>The latest apparently which I installed last year
RAIDiator 4.1.16 [1.00a043]danesol wrote:
All of a sudden when I try and access either the admin page ... i get this message using EDGE or Google Chrome;
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
The client and server don't support a common SSL protocol version or cipher suite.
Plenty of other folks reporting this. Always a good idea to look for that before starting a new thread. Older ReadyNAS (including the Duo) only support TLS 1.0 for HTTPS connections. Most browsers have (very) recently dropped support for TLS 1.0 and TLS 1.1. So there isn't a common protocol version anymore - and therefore no connection is made.
For now, you can still use internet explorer. If you don't have that, you can alternatively install an old version of firefox (94.0.2) that will work. https://support.mozilla.org/en-US/kb/install-older-version-firefox Make sure you immediately change the settings to disable automatic updates.
>Yes IE does work to some degree and if I try and change my "mapped drives" from //nas1/richard to //192.168.0.10/richard that too works for now
Keep an eye out here, as there might be better options in the future.
>Strangely though when I access the default shares ( 192.168.0.10/shares ) it loads both in Edge and Google Chrome
>I'm playing about with creating Certificates now to see if I can get round this issue that way
- StephenBFeb 15, 2022Guru - Experienced User
danesol wrote:
>I'm playing about with creating Certificates now to see if I can get round this issue that way
That won't work - it's not about the certificate, it's about the lack of support for TLS 1.2 in the NAS.
- danesolFeb 15, 2022AspirantStrangely though when I access the default shares ( 192.168.0.10/shares ) it loads both in Edge and Google Chrome Why does that work ???
- dandan5Mar 03, 2022Initiate
This is NORMAL : "Plenty of other folks reporting this"
Netgear should PREVENT this happening, I encurage to report this issue separatly, without having many reports a company can just ignore a bug fix!
- StephenBMar 04, 2022Guru - Experienced User
dandan5 there is some more information here: https://community.netgear.com/t5/New-ReadyNAS-Users-General/Workaround-for-ERR-SSL-VERSION-OR-CIPHER-MISMATCH-problem-for/m-p/2198243
Not from Netgear though.
- SandsharkMar 04, 2022Sensei - Experienced User
OK, I think that the browser companies should allow the user to select TLS1.0 for local LAN addresses. It is they that caused this problem, not Netgear. It's not a "bug", it's time marching on past a system that's well out of date. TLS1.0 was the standard at the time those units were developed and getting OS updates.
- dandan5Mar 04, 2022Initiate
But Netgear can provide a firmware update!
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