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Unable to delete, move or rename files
fw: 6.9.2
drives installed - 1x wd red 6tb
drive status - green
unable to delete, movie & rename my data tried throw the web admin page
and computers - file protocals: SMB & AFP. i am using windows and mac computers.
at first i thought it was fw issue so i updated to 6.9.2 still same issue,
so then i tried the following...
scrub - failed straight away with an error
reinstalled the os (no data loss) - failed
told nas to check disks - never finished got to 100% and still was checking for 24hrs
removed the drive and tested it on windows pc with wd hardware test for 3 days - passed
tried scrub again and now it is runing from 19:00 GTM but still unable to chanage my data
this does not work with admin account and my own peronal account, both has read and write.
can anyone help before i have to do a factory reset with data loss.
thanks
It does look like the backup, verify backup is good, factory default (wipes all data, settings, everything), restore data from backup is the way forward here.
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Can you download the log zip file and look at the SMART stats in disk_info.log?
Device: sda Controller: 0 Channel: 0 Model: WDC WD60EFRX-68L0BN1 Serial: WD-???????? Firmware: 82.00A82 Class: SATA RPM: 5700 Sectors: 11721045168 Pool: data PoolType: RAID JBOD PoolState: 2 PoolHostId: 2fe5ece8 Health data ATA Error Count: 0 Reallocated Sectors: 0 Reallocation Events: 0 Spin Retry Count: 0 Current Pending Sector Count: 0 Uncorrectable Sector Count: 0 Temperature: 39 Start/Stop Count: 93 Power-On Hours: 16866 Power Cycle Count: 86 Load Cycle Count: 278
Ok. The disk of course looks fine. How did you check the disk in the NAS? Did you use the boot menu, the volume maitenance disk test, or something else?
Perhaps also look in system.log and search for BTRFS - there might be some file system issues.
You still have SMB access to the shares, correct? So you can offload the data (avoiding data loss).
- I told the nas yo check disks from boot menu.
And also I have off loaded data already I’m just trying to prevent doing a factory reset because it will take a long time to reload data back
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