NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Update from 6.7.5 to 6.9.0 not rebooting or shutting down
Just updated a new (currently not production) 626 from 6.7.5 to 6.9.0 and after using the web application to upload the firmware the unit requested permission to reboot "Firmware version 6.9.0 was up...
Note that I have tried hitting the button to restart the machine multiple times and it goes away, the unit does not reboot and it comes back to the same point.
Also tried "restart" in the power menu
Also tried "shutdown" in the power menu.
None of these resulted in a reboot or update of the firmware.
Strange. Did you try pressing the power button briefly three times to shutdown the unit?
mdgm wrote:Strange. Did you try pressing the power button briefly three times to shutdown the unit?
Not yet, was checking to see if anyone wanted me to look around the unit before I did anything more drastic.
My plan is to try the graceful shutdown via the power switch (press power button 3 times)
If that does not work, hold the power button until the machine powers off and then power back on
If that does not work, pull the plug
As of this morning it still had the "Rebooting, See you soon..." on the front panel.
I'll report back with the result and what the status of the box is after these attempts.
David
Three presses of power switch resulted in the front panel stuck at "shutting down goodby" and not being able to get in at the web interface.
Forced power cycle did result in the firmware update being applied.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
