NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
af8
Jul 31, 2016Guide
USB3 backup drive rarely recognized
I have backed up my NAS to a USB3 drive using the rear USB port and it always mounted ok and did an incremental backup. Since 6.5.0 the NAS rarely recognises and mounts the USB3 drive and when it do...
af8
Jul 31, 2016Guide
Apologies, I know this probably sounds odd, but that wasn't the title I typed. As you can see from the description the problem that I have is about recognition of a USB drive ;-)
StephenB
Aug 01, 2016Guru - Experienced User
I took the liberty of re-titling the thread
af8 wrote:
Apologies, I know this probably sounds odd, but that wasn't the title I typed. As you can see from the description the problem that I have is about recognition of a USB drive ;-)
- mdgm-ntgrAug 01, 2016NETGEAR Employee Retired
Can you connect the USB disk, try running the backup, then download the logs and send them in (see the Sending Logs link in my sig)?
- af8Aug 04, 2016Guide
Logs sent as requested
- mdgm-ntgrAug 04, 2016NETGEAR Employee Retired
The logs show that the USB disk is virtually 100% full. Filling any filesystem that full is a very bad thing to do. You're much more likely to run into issues with a full filesystem than with one that is say 80-90% full. It does vary from filesystem to filesystem. I see that you are using NTFS.
I see in the logs "failed to read block 0xe8df809".
You should hook the disk up to a PC and check it's health using the tool from WD. If it passes you should do a filesystem check on it. You should also free up some space.
Please follow the instructions in future when sending in the logs. I didn't see any link to the thread in your email, nor did I see any reference in the subject of the email (or in the body) to point out that it was for me.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!