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Forum Discussion
V+12 power is out of normal range
Hi,
I have a 4 year old ReadNAS Ultra 2 that is now constantly having these errors, other than that i have always been happy about netgear products.
I see from other similar topics that this is most likely a chassis or PSU problem on a lot this series netgear nas.
My question: Is there any way to get a replacement chassis or PSU?
i meanwhile bought a NETGEAR ReadyNas 516 6-bay NAS RN51600-100EUS which is still in its box, i am really thinking about sending it back if this one also in 4 years is asking for a PSU/complete Replacement.
I just sent my logs in for further analysis, hoping that netgear could help me out.
Thanks.
3 Replies
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Hello Protect2207,
Welcome to the community!
Wether it is a chassis or PSU, contact support center to check the warranty. PSU they can replace is the external one. If they would need to replace any internal parts, it whole chassis needs replacement.
Regards,
Also the RN516 has a 5 year limited hardware warranty. If the internal PSU failed after 4 years that would still be during the warranty period.
With any hardware, PSUs can fail. Offices managing large numbers of PCs will come across PSU failure that happens sometimes much sooner than what you encountered. Some PSUs last longer than others. For some users the PSU may last for years after the warranty expires.We have an article on using an OS6 NAS to recover data from disks that were in an Ultra 2: ReadyNAS: Migrating disks from RAIDiator to OS 6
If you disable disk spin-down do you still get those errors?
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