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Forum Discussion
Volume not accesible
If I boot the NAS, my /data volume is OK but the 2 EDA500 are showing as red and volume inaccesible. When I boot readonly, I see everything perfectly fine. If I reboot from the UI, even /data shows up as red - but if I power down with the physical button /data is OK.
I opened a ticket with Netgear, but despite them claiming that there's 24x7 support, it sonds like there is no support on the weekend and I am looking at least until Monday for someone to connect in.
Does anyone here have any idea as to what I can try? I've telnetted in in the past but I'd rather not do that unless I had a concrete answer on what to do.
Alternatively, does anyone now how to get netgear support to actually work on an issue?
1 Reply
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Hi joe_schmo
I inquired on your case and it is now handled by a Level 3 expert. Volume on one of your EDA500 is currently resyncing whene done they will try to check if it's mountable.
Support is available 24/7 the expert handling the case might have be offline when you contacted them. It would be better if you leave your NAS on TS mode and wait or a response from the expert handling it.
Regards
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